At Hard Rock Hotel Penang, we are fully committed to the safety guidelines and hygiene protocols from Hard Rock International under the new SAFE + SOUND programme to protect the health and well-being of our guests and team members.

SAFE + SOUND has been developed by a team of hospitality experts in partnership with EcoLab and NSF to provide enhanced cleaning practices, social interaction and workplace protocols while ensuring transparency through the hotel’s guest and team member journey.

Temperature Checks

Thermal temperature checks for every guest, team member and vendor upon arrival

Physical Distancing

Appropriate social distancing requirements of 2 metres apart in all areas of the hotel through visual distance markers, signage and team member guidance

Personal Protective Equipment

Mandatory requirements for all guests and team members to wear a face mask in designated areas

Enhanced Housekeeping Process

SAFE + SOUND seal of cleanliness on every guest room door as the final step in the enhanced housekeeping process

Cleaning & Disinfecting

Increased deep cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas, and public restrooms

Hand Sanitizers

Hand sanitizer stations in every public space area and all restrooms

Hand Washing

Team member hand washing every 30 minutes

Luggage Sanitization

Sanitization of guest luggage before it enters the lobby

Welcome Pack

Guest welcome pack including a face mask, hand sanitizer and disinfectant wipes for each guest

Laundry Handling

High-level separation control procedures to handle all laundry

In-Room Dining

Touchless, in-room dining service offered at the guest room door with social distancing protocols

QR-Coded Menus

Dining at all restaurants using customized QR-coded menus and individually plated meals for all periods

The Safe+Sound Team

Specially trained by industry-leading cleaning experts from EcoLab on proper disinfection procedures, the Safe+Sound team is responsible for both the safety of our guests and team members as well as the cleanliness and sanitation of the hotel.

Safe+Sound Security team members will be liable for all temperature checks, monitoring entrances/exits, reminding guests and team members of physical distancing requirements, managing line queueing and ensuring that everyone is following the required safety guidelines and hygiene protocols.

Safe+Sound Clean Team will be deployed to perform enhanced deep cleaning and sanitizing protocols especially high traffic touchpoint areas throughout the hotel to ensure a clean and safe environment at all times.