Hard Rock Hotel Penang
Best Rate Guarantee
Enjoy the lowest room rates online for our hotels when you book through this site. Should you find a rate on another website that is lower than what you have booked from here, we will honour the lower rate. Guaranteed.
Terms & Conditions:
- A competing website is defined as a website not owned/managed by HPL Hotels & Resorts.
- If you find a rate on a competing website that is lower than the lowest rate available on HPL Hotels & Resorts, the Hotel will honour the lower rate upon verification.
- Rooms on the competing website must be publicly available for booking via the Internet at the time of verification.
- Lower rates found must be for the same hotel, room type, dates and number of guests.
- Guest must have a confirmed reservation made online via the Hotel website and quote the confirmation number when making a claim.
This Guarantee does not apply to:
- Websites or rates where the hotel name and specific room type are not known until the booking is made.
- Websites featuring “packaged rates” that includes, but not limited to: travel, entertainment and food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant voucher, etc.
- Qualified discount rates including, but not limited to, unpublished rates that have been negotiated by the Hotel with corporations, groups, associations, government or travel agencies.
- Rates requiring memberships in a club, affinity program, or other organizations where the rates are specifically made available to a specific group of individual; only publicly available rates apply.
- The Lowest Rate Guarantee cannot be combined with other offers or promotions (including without limitation coupon promotions).
- Lower rates found on a competing website, that is lower due to the currency exchange rate and/or rounding applied on the competing website.
- This Guarantee applies only to the room rate for the duration of the reservation and does not apply to taxes, gratuities, guest incidental charges, food and beverage charges, and any other fees or charges that may be incurred during the guest’s stay.
- The Hotel has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the Competing Rate is genuinely available and that the claim meets all the terms and conditions. In case of dispute, the Hotel’s decision is final.
- This Guarantee is subject to change or revocation at the Hotel’s discretion.