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HARD ROCK SPECIALS

Room Only Deal

No frills, just a rockin' room. Enjoy our room at such a great deal!

Rates from RM299++ per room per night

Rockin’ Internet Deals

Accommodation with daily buffet breakfast for 2 persons. Free Wi-Fi and in-room on-demand blockbuster movies.

Rates from RM380++ per room per night.

Click to view all specials

Virtual Tour


Click here to view

HARD ROCK EVENTS

Sat, 21st Jun 2014

Summerfest 2014

Hard Rock Hotel Penang’s Annual Summerfest is back! Come and join us for an amazing weekend for rockstars of all ages

Sat, 1st Mar 2014

Xonary Live at Hard Rock Cafe

Click to view all events

The Experience

The Experience

A huge thank you to the staff of hard rock hotel that made our stay at this amazing hotel even more awesome.  My family and i had the most memorable stay.  A big thank you to staff like: - nic (reception),-  azhar (he was outstanding and awesome - keep this man - he is an asset!!), - mogash - who was great and helpful at all times- paran - who went out of his way to serve us and offered great service- darwin (cool drinks with a service!)Thanks hard rock hotel for an amazing holiday.  We will definitely return.we had a truly rocking time!!The pillay - south africa
12/24/2013
Rani Pillay


a very nice and enjoyable place for adults and kids. definitely will return in the future.....
11/12/2013
Yang Kien Seng


Belle from reception and Roy from breakfast and Tom Pien cleaner all fantastic help and great personalities. 1/16/2014
Melinda


Best hotel ever!
4/1/2014
Ali Emirlioglu


Best hotel for our requirements in Penang. Friendly efficient courteous staff. Have recommended the hotel and Penang to others and look forward to a return trip. The only down side was we were advised of a double room which was not the case and we could not collect our vip members points. Other than that loved the place.Thanks all to engaged, served or just chatted with us
10/1/2014
Frank Medve


Best pool ever. Staff is very friendly and helpful
1/15/2014
Bernd Riedl


Darwin at the Shack was great
8/1/2014


Leonie Kelsall


Everything was really awesome, we loved every rocking moment at the hotel, we will love to stay there over and over again, manager Nathan was very friendly and welcoming, everything was just perfect that we didnt have to go anywhere else out in the island, the entertainment is perfect, the staff are friendly, keep rocking  :)  12/23/2013


Omar takkouche


Fantastic hotel! to add on more variety of food for breakfast


12/25/2013


azhar


Fully recommended for families with kids


12/22/2013


Mohamad Sharil Bin Samsi


Got an upgrade to the Rock Star Suite. It was AWESOME!


1/17/2013


Lim Weng Khong


Great holiday at Hard Rock hotel...


1/23/2014


Yosua


Great hotel, fantastic people who work there!Bell from reception was great, the towel man and animation were super friendly, as were the girls from l'il rock and the pizzeria. We had an amazing stay!


9/1/2014


Amy van Weissenbruch


Great service and wonderful staff.  We would definitely come again. Our only disappointment was the room we took for our children ( lil rock suite 147). They were doing some work upstairs so the courtyard was not accessible for the children to play.  


1/14/2014


Muzafar Shah Mustafa


Great staff really friendly. Great resort with excellent facilities and awesomely clean. We'll done to everyone at the hard rock Penang,


1/16/2014


Jeffrey wood


Had 3 days 2 nights stay in Lagoon Deluxe Room. During the reservation via telephone, I asked whether can make some arrangement for my husband's birthday.. and the costs to be included in my bill. On the day itself, the cake was brought to the room few minutes after we checked in. Clearly, the staffs were alert!!! Plus, the cake was made complimentary.. Both of us love the swimming pool!!!!!!!! Will come back, definitely!!!Everything is perfect!Hard Rock really rock our holiday!! :D


1/17/2014


IZATUL ROSLINA


Had a perfect n lovely stay at Hard Rock Hotel. It's my 5th times here... Will always wanna stay at this hotel whenever I m in Penang ... Thank u so much Hard Rock Hotel management  


1/14/2014


Balveen Kaur


I can't wait to visit Hard Rock Penang again! With the reviews and pictures I posted on FB, my colleagues and friends are very excited! They all want to visit your hotel too!


12/23/2013


Elizabeth Ruth Flored


I Hot a Great mojito at pool bar, the best I have had in 4 in Malaysia.  


12/26/2013


Tamara Villanueva


I would like to make a special compliment to Nabila from your house keeping as well as the house keeping staff who made our room 335. We forgot to pack an expensive math calculator as well as swimming pants, which we hadn't noticed at all. When we came home and noticed the missing calculator I called and everything was already found and waiting for us. Nabila sent everything by courier to KL and we received the package last Saturday, 4 days after we left the hotel. We were very pleased with the service of your people. In this particular case but also in the hotel in general!!!!


4/1/2014


Janna Pelle


I would love to come again. Hope that hard rock can offer a discount or special rate for frequent visitors. Cheers!


1/13/2014


balqis nafisha


I would particularly like to extend special thanksmention to the following staff who were extremely helpful, friendly and efficient at all times above and beyond what their duties required:  Zul Elias (Joe) Kitchen Manager, Jeya, Yoges, Dina and Has at the Cabana drinks/meals area and Paran from the Pizzeria.  All these gentleman made our trip wonderful and memorable and I would like to wish them all the best for the future.  Could you please pass on our best wishes and thanks to them.


12/22/2013


Tony Christopher


if there was a "Super Awesome" button, i would have used it... 4th stay for my 4th time to Penang! never lets me down.Big thank you to Lenny for being SOOOOOOOO helpfuly with my wife's spa treatment and pamper


1/24/2014


Andrew


Johann was cool. All the Staff at kings club lounge rocks! 2 thumbs up.  


3/1/2014


Liaw Thong Jung


Kahlik was very helpful. he brough me an adaptor with a very cheerful composure. Always had a great attitude. Made my stay more enjoyable. Thanks Kahtik!


6/1/2014


Joyin


Like the swimming pool and room view to sea, awesome...


9/12/2013


Muhammad Arfan


lovely experience! thanks!


12/29/2013


adeline harjono


My fiance and I enjoyed our stay thoroughly. Quite a few staff members also remembered my parents from their previous stay and was kind to ask about them. It was overall and very pleasant stay and we will definitely return in the near future. Rock on!


2/1/2014


Ian Minjoot


Overall I think that this is a great hotel and the Kings Club is absolutely brilliant. This was really the cream on the cake. I would and have recommended you on Tripadvisor. Thanks for the stay.


3/1/2014


Robert Pendergrast


Overall was good.. hope to get more discounts for returning customers.. you can get more volume from returning customers.. #justasuggestion


12/14/2013


Rizal Sahimy


Percutian yang menyeronokkan...tq Hard Rock Hotel!  


1/24/2014


daswira bin jusam sutan mudo


 


Staff was great & friendly. We arrived early and were given a room but we didn't like the room. the staff was helpful in giving us an alternate room. Service was great.Everything was great at the hotel. Breakfast was very generic. The menu is same every day. This is an area of improvement.  


12/25/2013


ANJAN CHAKRABARTI


The entire staff was very helpful and friendly throughout my stay.  The food was very good and the help for setting up the conference rooms was excellent.  My visit was very enjoyable.


1/15/2014


John Moorman


This time got awesome memories at HRHP. Got dinner at Pizzeria n got big surprised. Parents arranged my son's birthday party with staff at Pizzeria. all of ur staff accept one person(women, cant remember her name) give full attention at us, sporting accept the women.  


12/24/2013


azareel azre bin mahadzir


TQ, We'll be back. ROCK ON!


12/23/2013


Fakhul Zaman Yusoff


We certainly had great time in Hard Rock Hotel.   Will suggest friends who have young kids stay in Rock Hotel as well.  we will try other place with Hard Rock Hotel chain as well.  Thanks a lot for great service.


12/22/2013


Shaolin


We had a great stay, it just wasn't long enough. We stayed at a few other hotels on our recent trip and they didnt come close to the service we received at the Hard Rock. Friendly, happy, helpful staff. Great location, excellent facilities. Thanks.


12/1/2014


Wendy Kilian


We had a great time with my 6 year old at Hard Rock, Matt loved the water park especially the slides. It was awesome experience.


1/20/2014


Inson teow


We loved your hotel and will definitely come back.
12/26/2013
Mark Gurney


 We really enjoyed our stay and all the staff were very helpful and freindly.


1/17/2014


Paul


 Well Done HRH Penang! Keep up the good work.


7/1/2014


Muhammad Bashar


 Will definitely come back and stay longer. Room was just super awesome that I don't wanna leave!
12/1/2014
Esthna Hanni


wondeful hotel will stay again,nice view,nice people , nice foods  


12/1/2014


surianti muhamad


Ashlea( of rock spa) massage. Ashlea was very friendly & very profesional for massage. Relaxing experience! Many Thanks!


1/1/2014


Shanae


azahar (Beach Club) extremely helpful, friendly and welcoming at all times, very professional, thank you! Everyone at Hard Rock have been amazing. paticular thank you to all Beach club staff. They are a true asset to your hotel. they made it fun & memorable.


1/1/2014


Eman Omar


David (Rock Spa) outstanding  customer service. Made me feel comfortable, was able to hold conversation with me, polite, attentive, applied adequete pressure.
1/1/2014
Dewi


David of Rock Spa, shoulder, Neck Massage. Very nice massage by David, very relaxing, feeling very good now. Very professional very friendly and helpful too.


1/1/2014


Karen & Mike Schreurs


 


David spa- Just the best.
1/1/2014
Shaun


David, nice treatment from David.
1/1/2014


I cant remember her name, but she was awesome. She was very friendly and had an overall pleasant appeal to her. The massage & feast promotion was to die for. Very relaxing and I will definitely come back again. No regrets.
1/1/2014
Laureen Quah


Shofiqul back massage very nice massage, I feel very relaxed. Thank you.
1/1/2014
C Abbott


Sofiqul knowledgable and service to customer needs.
1/1/2014
Mark rochmond


The service at this hotel is the best I have received in a long time. The stay was fun, luxurious and catered for all our relaxation as well as sightseeing needs. I hope I can stay with you again in the future.  
12/26/2013
Rachel Watts


The Shack team- Mike & Sab, they were very helpful and friendly and made our stay wonderful. When our bar food didn't arrive on time, they personally delivered it to our room to make sure we received it. we will remember them fondly and look forward to seeing them again.


1/1/2014
Davis


-
31 January 2014


Suan @ HRC, she naturally friendly, had good talker, good rappoet with the kids & cheerful person! Rockshop, everyone is actually very friendly, curteous, always alert, smiling & helpful. TQ Sharifah Nadiah

09 December 2013

Anthoni Nice, awesome, good services. Hope for more activities.  

nil

10 December 2013

Andy very good service. Very friendly good soft skill, made our stay an awesome one. Keep up your good job Andy!  

Dr Rowalan

11 December 2013

Nada, fifi & Amy very wonderful helpful ladies. We are guest fr Parkroyal, but the ladies warmed us with the Hard Rock friendliness. We love the ambience here. Relaxing and personalised massage. The therapist are well equipped with knowledge and good well-deserving skill sets. more exclusive facilities can be attaching to soa area like' mud bath'.  

nil

12 December 2013

Tyka very good sales person can convince people to buy.  

Pagee

13 December 2013

Johan jalal (Kings lounge) very (beyond words) hospitable. Amazing holiday & experience in Hard Rock Penang. Johan Jalal is just superb. He made our stay here amazing and we would come back definitely.  

Nazreene

14 December 2013

Overall best hotel in the Penang so far  

Shamsul B Md Zain

15 December 2013

 Thank you to all staff at Lil' Rock. My kids had a Rockin Good times there for 2 days.Thank you again.Regards,Diana  

Nordiana Nordin

16 December 2013

 The stay was enjoyable. I'll definitely come back. Just a bit delay in housekeeping in opening up connecting doors. All others were great. Breakfast fantastic, pizzeria food was one of the best I have tasted.pool was fun.  

Linda Teo

17 December 2013

 Great holiday! Swimming pool awesome KIDZ LOVE IT!  

Fazilah Mokhtar

18 December 2013

 Had a great time (again)! Keep up the good work.  

Irene

19 December 2013

rOCK SPA STAFFS. fRIENDLY & HELPFUL, service nice and treatment good.  

Sio Ong

20 December 2013

 Good place to chill out and alot of activities such as, cafes, night market, beach activities surrounds the hotel area. Very good service from all staff made everyone felt welcome including the little ones. Keep it up. Will recommend to relatives and friends with or without children.  

JAMILAH KATIJO

21 December 2013

 Had a wonderful time.  

Ronnie Gan

22 December 2013

 I really enjoyed my stay wi you guys! I will come back for sure!  

Laureen Quah

23 December 2013

Magdalene room decoration arrangement. Check in was good, flower decoration was awesome, room service portion was huge and value for money, free movie was nice not that old school.  

Patrick Yong

24 December 2013

 I booked online for the room reservation and immediately after confirmation, I got a call from your hotel to reconfirm my request of connecting room. Excellence Service!! We arrived quite late in the afternoon but we had a speedy check-in so we still had the time to tour the hotel before we went for our dinner.  Overall, my parents and my young kids had really enjoyed our stay in your Hotel as the rooms were very spacious and clean, the staff were friendly and helpful, the slides at the swimming pool were awesome, and we definitely will come back again! Thank you so much for making our short holiday a memorable one!  

Tan Siew Mei

25 December 2013

 Keep up the good work.. Will come back for future visit..  

Elaine Ng Ai Chwee

26 December 2013

 Super cool life guard! I saw him dive in the pool immediately after he saw a nearly drown boy in the pool without hesitation.Good job dude!  

Kay Vin Loo

27 December 2013

Nasir-teen club, he was helpful and made the stay with us awesome. My grand children was happy till the day we left.  

jesselina Mohd Tahir

28 December 2013

Johan hospitable and very helpful/friendly. Great place to stay! 5 star recommendation.  

Lional Chow

29 December 2013

All very helpful & dedicated. Thank you so much for the wonderful stay and I will definitely come again. The best hotel that I've ever stay.  

rashidah

30 December 2013

yaya staff very friendly & good massaeur. Nice massage. Thanks! Cosy surroundings with sound of beach really calming me.  

Irna Saziera

31 December 2013

Johan great service, good company & awesome personality. Was well informed on the features of HRHP its benefits. Will come again definitely.  

Agilan

1 December 2014

Teen's club (Mr Nasir) good, kindly, always smile. Very helpful & treat us nicely. For sure we will come here again.  

Cammellea

2 December 2014

The band members fantastic and amazing  

Sufizal b Sulaiman

3 December 2014

Haris Tarmizi very good service. Able to get a extra table to join our existing table during full house.  

Tan soo jin

4 December 2014

Haris Tarmuzi very very good servic & helpful. Friendly & nice recommendation of food during my dining. Great dining experience.  

joyce

5 December 2014

Prem, very helpful & attentive to my kids requests. Good service.  

Agilan

6 December 2014

Mr Johan we are happy with his service. Meet our expectation.  

emmy Fariza Omar

7 December 2014

 Great service. Nice environment. Suitable for families with kids. Definitely will come back again.  

Azman

8 December 2014

 just a night stay,time too short to overview the hotel,but will come back against.  

Loy Whye chin

9 December 2014

 My husband and I are very pleased with the environment & service from the team especially Johan from King's club, he was giving the best level of services and friendly to everyone. We will plan for the next visit.  

Sharon Lim

10 December 2014

Hafiz from Housekeeping. He is polite and efficient in his job.  

Mok Yook Wah

10-Dec

Haw Yuen & Rudy friendly & helpful. Great staff even though busy peak season. Always a smile! Rock on!  

catherine

11-Dec

Chan, as she very helpful and give good service to our request.  

Lai Kok Wai

12-Dec

Chan as she was friendly and do help much by giving kind assistance in order to fulfil to our request.  

Yap May Yin

13-Dec

We had a fantastic time. Thank you so much. Hope to return again.  

Jo ann estheridge

14-Dec

 Hardrock Penang rocks my world.  

Norfarhanah Zakaria

15-Dec

Your staff Faiz made all the difference to our 4 nights stay. By the way he handled things very efficiently, very warmly & professionally. Will definitely be back again. Throughly enjoyed the former Casurina now Hard Rock! Very cool!  

Oh Sian Goey

16-Dec

 The only comment is the check in time take far too long (book for Little Rock Suite), waited for more than one hour from 3pm even provide snacks in between at the cafe.  

Chen Yin Yee

17-Dec

 i'll be back again..  

Wong

18-Dec

Yee Tina (Starz Crew) Extremely focused, diligent and hardworking. Keep it up!  

Eric Ng KB

19-Dec

Anthony he was very fun and interactive, he is fun and a good instruction.  

Jacob

20-Dec

Chrystal , Thank you very much for your help!  

marlces Engilan

21-Dec

Raju good, very good.  

Chan Kah Hoong

22-Dec

 Thank you the most wonderful rock team, you have made wanted to go back even before we checked out!  

Faith tan lay Suan

23-Dec

 Can't wait for my next visit back at your hotel. Thumbs up!! ^_^  

Liew Min Min

24-Dec

 Very satisfied with all the services n accomodation...tq  

Rozita bt Abdul Kadir

25-Dec

 ONE WORD : AWESOME ! WE’LL BE BACK INDEFINITELY !!!KUDOS TO JOHN & HIS TEAM  

PREM ANAND RAGHAVAN

10 December 2014

 My children enjoyed the pool side  

Me

11 December 2014

 Check and reception is very poor  

Norsharizad binti abdul shukor

12 December 2014

Hello Hard Rock Hotel Staff! Thanks for a great stay! Merry Christmas & a Happy New Year!

13 December 2014

Johan excellent service and friendly character, make us feel at home. The hotel is best suited for us with kids. The staff are friendly and the services were excellent. We be back soon.... Khairudin

14 December 2014

Anthony teach me play pool. He is very friendly and kind.  

Iqbal

15 December 2014

Johan Jalal very good service, good manner at service all time. My daughter left phone in the executive lounge, he get it back for her even he is out of working hour. Good.  

Dato Azie Sheikh

16 December 2014

Housekeeping- Tom Pian. Very clean room & very friendly.  

Sheila Krishan

17 December 2014

I love to stay Hard Rock Penang Hotel very good, nice view nice staff. Good condition overall, everything is great! Love it!  

Noraznita

18 December 2014

Faizul, Kyle extremely helpful in seating a party of 8. Overall all staff every where has been very helpful & friendly. Definitely will come again.  

Karen Yap

19 December 2014

Faizul & Kyle very helpful, friendly and efficient. Love the service!  

Audrey Yap

20 December 2014

Johan/ Andy/ Siao Hui/ Muhabub, great and attentive service. Very friendly and communicative. Really enjoy our stay here the 2nd time due to great service and great staff.  

Moy yew Meng

21 December 2014

 Have stayed quite a number of times. Definitely one of my favourite choice.  

Azrin Abdol Ghapar

22 December 2014

Housekeeping-Tom pian very helpful courteous and servicie oriented. nil 8 December 2014

 I travel around the world but still have hard rock hotel Penang as my bench mark and always close to my heart..  

Qholif Dadameah

9 December 2014

 The hotel is excellent in all regards. The ambience is better suited to the young or those of mature age who wish to revisit their youth.  

Richard Allen

10 December 2014

 Service staff especially at pizzeria extremely friendly and engaging. Even at rock shop too. When I bought panadol the cashier took the trouble to ask if i was ok or feeling sick or needed help.   Had a great stay. Rock suite ia great for families with teen kids.  But lobby lounge ententertainment should be extended beyond 10.30pm.  

Sheela Pillai

11 December 2014

The shack staff helpful, humble, always so friendly. We loved it here, will be back next year. Gerbes 12 December 2014

 My 2 children loved the lil rock suite we were in, and still mentioned the awesome room although it has been almost a week since we left. Pefection would be if there was a bath tub, as we brought our bubble baths but had nowhere to enjoy them in. Otherwise we enjoyed our stay very much! Thank you, Hard Rock Hotel Penang!  

Marddyana Kamis

13 December 2014

 Totally awesome experience, and I have to say the staffs really make the difference!! ( in all department, right from the start of the arrival ) well done HRH!! The kids loves the place , a bit pricy, but loyalty programme/discount may help..! A real 5 star services and facilities for family trip...a rarity nowadays in Msia...  

Ramlan Ibrahim

14 December 2014

 We really enjoyed our stay at Hard Rock Penang especially our little children. The staff were extremely friendly and helpful especially to Mr Johan from the King's Club lounge. We will definitely come back soon. Just a small suggestion for the hotel to consider providing cool discount for returned customers. Do update us for any promotion. You guys rock. 

Thanks

Khairudin

15 December 2014

 Cant wait to go there again! You guys rock!  

Azreen Azam

16 December 2014

Your staff was very helpful, Azrul. Wonderful stay will come gain. Thanks all.  

Shahiaral

17 December 2014

 Really impressed with the friendly staff given the high customer traffic during that period of time.  

grace cheng poh wan

18 December 2014

 It was a nice and awesome place to re-visit again  

Ahmad Azahar Hamzah

19 December 2014

 Awesome hotel, awesome staffs, awesome environment. Thumbs up!!!!  

Noraini Bte Sahaat

20 December 2014

Everything was good, the staff is very kind and efficient.  

Geronimo Diaz

11 December 2014

Azrul concierge friendly, informative, helpful & efficient the most. He's rock totally! Overall u guys are Rock! My kids love their HRHP moments. TQVM rockers! Keep Rockin', we will be back!  

Khul Zaman

12 December 2014

 An excellent hotel with great staffs throughout my stay there. Kudos to everyone in service! Will definately return in future!  

Zareena Mohamed Yusoff

13 December 2014

 Great stay, fabulous for the kids. Really nice staff and especially thanks to Johan, Shaoi and Andy  

Collard

14 December 2014

 All the staffs rocks awesomely. Definitely will be back again and again.  

Billy Gan

15 December 2014

 Overall, we had an amazing experience at Hard Rock Hotel. The staffs were very friendly and the services were top notch. We were very happy with the stay.  

Sheena Rasul

16 December 2014

 HARD ROCK IS THE BEST HOTEL.THIS YEAR TWICE I WITH FAMILY CHECK IN AT HARD ROCK HOTEL.  

NORASLINDA ABDULLAH

17 December 2014

 

Ayu, he was very nice and friendly and was always quick with things. He was the best waiter and was very on top of things.  

Hannah Cohen

18 December 2014

 

Manager at Hard Rock Cafe (Male) very helpful, wanting our experience to be great. Also Ayu at Starz Diner. Very helpful wanting our experience to be great!  

Wendy Cohen

19 December 2014

Johan friendly & very helpful.  

Zaiton Abdullah

20 December 2014

 I will check in again! Your fron desk customer service was a chinese girl who is wearing glasess is very freindly & helpfull.  

hasmizi bin sahimi

21 December 2014

Vincent Khoo, Magdalene for going the extra mile with our reservation. Also a special mention for Darwin at The Shack, excellent service and the best cocktails.  

Lauren Oelmann

22 December 2014

Eric of Hard Rock on nite of 24th Dec, he was friendly & offset our drinks against 1 set dinner. Where my elder son was ill & couldn't join us for dinner. We didn't expect this at all. This is our 2nd visit since your hotel opened. We visited back 2009. Service remains top notch. Keep it up!  

Ong Seng Hwa

23 December 2014

David proactive in offering massage. Great massage by a kind pleasant person.  

Elizabeth Totah

08 December 2014

David massage & reflexology very good. Able to identify & relaxed tight spots.  

Richard

09 December 2014

Room not ready wait and wait, finally ready, ask 3 time for the extra bed and crib. No professional, reservation for the minibus no body said that is not possible paid with the room. No good.  

Mezza

10 December 2014

Ashley & Mel excellent treatment, beautiful facility, extremely friendly staff. Terrific experience. Thank you so much!  

nil

11 December 2014

At check in, should have informed me about the vouchers attached. I didn't notice & didn't get to present them though I had 3 sets of them. Pool/cabana staff were helpful, thanks to Raju & team.  

nil

12 December 2014

David awesome foot massage and very great conversation.  

Kathryn Tuscan

13 December 2014

Rock spa overall the service were not bad. Compared to the past two times experiences. I'll expect same standard. However this round I was a bit dissappointed perhaps I picked the wrong treatment.  

Phang Chin Guan

14 December 2014

 1 of the best family holidays that I've ever had. The room rates were a little on the high side, but the superb services provided makes it all worth it. I will definitely come here again. Johan

15 December 2014

 Overprice for overall facilities and efficiency. Staff are not efficient enough  

Low Poh Ling

16 December 2014

 I will definitely comin again on next vacation.  

mohamad ghazali bin.ahmad nawawi

17 December 2014

Azian did a very good massage.  

Goer

18 December 2014

 Great place for the family, efficient and friendly service, wonderful staffs. Great atmosphere throughout.Breakfast buffet in Startz has dropped in both quality and taste, particularly more in taste. I understand the immense volume one has to deal with each day but with many local guests, the local dishes would have to stand out more in particular. A la carte dining is much better.  Shortage of towels which most hotels do have that challenge. However, the room maid should remember to replace back those rooms who had no towels.  

Adrian Ee

19 December 2014

 Had good experience especially complimentary meals  

Dzahidi Mohamad

20 December 2014

 We love everything bout the hotel, staffs ever friendly and reliable and the environment there is just rockin' .  In future maybe can open breakfast  by the Pizzeria even though it's not a peak season since the view is breathtaking. It is s also be great if kids enjoy ice-cream complimentary like certain hotel does just to make them enjoy more at the pool. Other than that it is a awesome stay!  

Ahmad Azmai bin Awang

21 December 2014

 We love everything bout the hotel, staffs ever friendly and reliable and the environment there is just rockin' .  In future maybe can open breakfast  by the Pizzeria even though it's not a peak season since the view is breathtaking. It is s also be great if kids enjoy ice-cream complimentary like certain hotel does just to make them enjoy more at the pool. Other than that it is a awesome stay!  

Ahmad Azmai bin Awang

22 December 2014

David reflexology wonderful, best reflexology, I've had a bonus that David was so pleasant.  

Nil

23 December 2014

Mel & Ashley honeymoon relaxation was amazing service, very kind, very relaxing that I almost feel asleep. It was that good. Keep up the great work.  

Chay & Ani Cheng

24 December 2014

Ria/Sinar very friendly and helpful. Very skilled workers! Totally satidfy with the srevice given.  

Flores Elizabeth

25 December 2014

Azian because she was friendly, focus & professional at the same time, it was an excellent experience! And I felt so relaxed and cared for throughout and after. Thank you for looking into the details of making your guests feel cooled after.  

goh choon ean

26 December 2014


-
6 January 2014


All friendly courteous efficient.

- Tengku Muneer

26 November 2013

Micheal of reception helpful with smile. Overall all staffs are helpful & friendly.  

- Sharron Tan

27 November 2013

Natasha good service patience with smile.  

- Likunxia

28 November 2013

Mr. Melvin and Mr, Johan. Because of their hospitality and service. Especially to Mr Melvin very helpful and friendly. Mr. Melvin always made my stay meaningful nd enjoy.  

- Nordiana Nasaruddin

28 December 2013

Waitress work at morning shift (1 NOV), I don;t know the name, who are check attendance of breakfast was excellent. Room service staff work very well delivered our food on time. See you next time! Happy new year  

- Eliza

29 December 2013

Zaha, Sid very nice people. Very nice, very friendly, very helpful, very nice.  

- Ben

29 November 2013

Haris @ Hard Rock Cafe friendly. Helpful & initiate. Truly enjoy the day and night at Hard Rock. Feeling great!  

- Dave Tan

4 December 2013

 

Prem, Azry, Shan, Fasha all were very friendly and helpful. They were very resposible and were able to take care of small children well. A very good and efficient lifeguard as well-Prem.  

- lareena Devi

17 December 2013

Mr. Fazil awesome service.  

- sayful

20 December 2013

 Nada very observant. Assisted a girl who nearly drowned. Excellent pool staff. Our must go Penang trip twice a year! keep up the great Rocking job!  

- Mohammad Fahmy

21 December 2013

Azian good service.  

- Lin Chza Chz

30 November 2013

dana (kids pool) help my kids @ kids pool today. 29/11 9.30am. To Mr. Dana you are truely our Rock star. Thanks for your readiness good job! 6 stars!  

- Erri Ahmad

22 December 2013

Sena is good. She asked if the massage pressure is OK or need to be change. She advise to drink warm water & her skill is good.  

- Alfin

26 December 2013

good job. Keep it up!  

- marina

24 December 2013

All waieters. waitress at morning breakfast. highly efficient staff. Really amazing experience.  

Swiya Bhattachanya

7 December 2013

Kean, he served me & friends extramely good. I ove his service. Its outstanding.  

- Raizur

1 December 2013

Every stayed was awesome.... Tqsm to Mr Melvin for your awesome service... Very helpful and friendly ... N not forget to Mr Fadhil (Rihanna ) and mr Johan for their excellent service too:))))  

- Nordiana Nasaruddin

18 December 2013

very happening, superb service and all staff friendly and alert. the best of quality  

- zie

5 December 2013

We have stayed in Lil' Rock suite from 23rd to 26th, however after had breakfast in Hard Rock on 26th, all family members (2 Adults and 2 kids) got  bad stomach and fever. I suspect it is because some unclean food served that morning.  

- Li Rui

8 December 2013


-
31 December 2013

I am a travel agent for Flight Centre and have 4 passengers staying at Hard Rock, Penang over New Years. I just wanted to give some positive feedback on one of your admin staff, Hani Yusoff. Hani has been so helpful as my clients have had lots of questions regarding bookings for New Years dinners. He has always been prompt with his replies and has given us so much information. You've certainly hired a valuable team member! Thank you again


- Alex Woods
30 November 2013

Dzar helped with sight seeing trip. Very courteous.


- Paul Sprovier
26 November 2013

Very good environment in the room and my kids enjoying so much of the fun in the pool. Hard Rock...I will be back to you soon...


- ying ying Tan
25 November 2013

Johan good person and sporting. Very perfect and make us happy all the time.


- mazlan
24 November 2013

Raju, Fasha, Nasir, Aliff, Nash, Black. They are good and helpful. Raju is the best top one!


- rachel
23 November 2013

Jannie accommodating, courteous, friendly & informative. Suggested items for breakfast buffet, Japanese items eg: Sushi, miso soup-cold noodles-korean items eg: kimchi, other hot beverages eg: hot chocolate, teh tarik, cappucino, hot soy milk.


- Aidura
22 November 2013

GREAT HOTEL FOR HOLIDAY.


- Azlan Karim
20 November 2013

Neck & Shoulder stress. The staff was very friendly and the treatment is always relaxing. Especially at the cabanas.


- Wagner
20 November 2013

Yaya attentive & give a rockin massage. Very satisfied with the recovering package esp the traditional Malay treatment.


- Felicia Yeow
19 November 2013

The entire ambient is awesome and love your pool by the beach!


- Chow Yit Wei
18 November 2013

All staff everyone was so friendly and always greeted us. We thought the hotel was amazing, staff were fantastic and it made for a great stay! Spa staff remembered our room number!


- Tim oliver
18 November 2013

Mary from Rock Spa very good hands, very polite & attentive. Made the massage experience a wonderful one.


- Katherine Khaw
17 November 2013

Zie & Arif good sport men & sport arrangement.


- Tan saw Gaik
16 November 2013

Have stayed here three times. Will definitely stay again


- Aiza
16 November 2013

Rocking getaway my husband and I had:)


- Purvil Trivedi
15 November 2013

Zie & Huis partner, entertained & intereacted wit us friendly.


- Sphie
14 November 2013

Zie & his partner in crime, they entertained us when we were swimming. Overall nice ambience. I love the whole day music


- Tan hock seng
14 November 2013

Overall am happy with the hotel services.  If I have a change sure will come back again.


- Michelle cheah
14 November 2013

Left behind my charger under the desk. Email them and was courier back to me within 3 days. Good Job!!!


- Mohamed Noorazim Osman, Malaysia
14 November 2013

Everything is awesome. Well done!


- Farid Ghani
13 November 2013

Rachel - The Brackets. I got lost in her voice when she started singing.


- Philip Wong
13 November 2013

Very good stay with ur all... Service very powerful good & friendly...


- Chua Ching Hong
13 November 2013

Good stay


- Mohd Rizal Abd Rahman
12 November 2013

We had a great holiday


- Pamela Freathy
12 November 2013

will stay here again! rockkk u!


- NUR NADIA MOHD SOFFIAN GOH
11 November 2013

The overall stay at Hard Rock was just awesome.


- Vijaya Kumar Muthian
11 November 2013

Dana & Nasir good job and friendly. Both of them are very helpful and always smiling while doing their job. Keep up the good works guys. Thumbs up for both of you.


- Muhammad nazaru
10 November 2013

team members in general are very kind and helpful.special thanks for housekeeping and front desk team members


- Alawi
10 November 2013

Lifeguard was very vigilant as he jumped into the pool in a split second when he noticed a near accident in the purple tube slide on 11/11 (Mon) morning. Keep up the good job


- Sharon Lim
10 November 2013

You rock . .  i will sure come back for another stay :) . .


- Olivia Joan Patrick
10 November 2013

All the Kings club & lifeguard/ pool staff, their absolute attention to our every need, they were just plain fabulous. We have had an absolutely wonderful holiday and it is not just because of the beautiful location & hotel, but because every single staff member here has been so helpful, friendly and amazing! Thank you!


- John, helen & Grace
10 November 2013

The Fender "Picks" service was totally awesome!!!!


- Farah Farzana Rasol
10 November 2013

would love to stay @ Hard Rock Penang over and over again, cool ambience and awesome people working there.


- Mahirah Bt Ahmad Murad
10 November 2013

We will visit this hotel again. Thank you.


- LOW BOON SEONG
10 November 2013

Wonderful setting of the hotel and all Hard Rock Hotel staffs have been very attentive and accommodating. Will surely come back to stay here.


- Syed Hassan Anis
10 November 2013

Mary & Phi Phi great service, warm smile & excellent massage.


- Julie Lim
9 November 2013

Fifi & Mel very friendly & Rock!


- Risha
8 November 2013

SID (HRC) she makes my birthday a memorable occasion.


- angie
8 November 2013

Receptions helpful & quick respond. They are also informative. I personally appreciate the staffs & Hard Rock Penang team for not practising double standards. I should rate is as 90%.


- Yang mohd rosyeidi
8 November 2013

Mary from Rock Spa offered the best massage i've ever had.


- mattics
8 November 2013

Johan (Kings club) very attentive, personalized service always happy to assist. One of the reasons that we would come back is for the level of service Johan in particular has been extremely friendly & helpful.


- Vishal Shah
7 November 2013

Johan & Nic & Faiz & Siao Hui did a fantastic job with serving and making us feel comfortable despite the initial hassle and issue with check in rooms. Hard Rock Should have more staff like the mentioned above! well done guys!


- anic
7 November 2013

Staffs like Johan / Nic / Faiz /Shao Hui should be complimented for their service during our stay and they did the hotel proud!


- Anil
7 November 2013

Rozita (HRC) warm welcome, cheerful, cool & sporting. It was awesome to had Jumbo combo package dinner. However after the meal, me myself has vomitted 6 times fr 11pm to 12.01 pm. My hubby vomitted 2 times. All the platter & breakfast this morning went out. I even vomit at the walkway in front room 220. It spoiled our honeymoon mood as we just get married 5 days ago.


- Ayrin & Soffi
6 November 2013

Mel great massage treatment! She's very good at the hot rock treatment.


- Natasha
6 November 2013

Johan & Nic, Kurt friendly, caring, warm & interesting. Made going to the King club very enjoyable. They looked after us & our daughter.


- Andrew & Soya Blair
6 November 2013

Nic & Johan friendly, helpful & provide great service to guest to make them feel special. Very attentive staff.


- Brad & Elina Sinccair
6 November 2013

Nothing but the best


- Mohamad Helmi Ahmad Zaiki
6 November 2013

over all it is very Good, and I am looking forward to come back again


- Choo Poh Yoke
6 November 2013

This is my third stay with my family and quality of service is still rock us up! Keep it up and I will definitely will return.


- Ong Si Mon
6 November 2013

Thank-you so much for a wonderful, stress free holiday :)


- Bronwen Henry
6 November 2013

NO Comment as all is well and nice


- Mahendran
5 November 2013

Thank you for accomodating our request to Seaview. The family had an awesometime! Can the management consider opening the Gym to Stage pass members in future instead of to only In House Guest?


- Poh Jin
4 November 2013

HRH Penang superb!!!


- Nazrul Hisham Ahmad
3 November 2013

Yaya from Rock Spa. She rock my stay here. She lovely, friendly, treat me well. She does a good job. Keep it up!


- Nur Zawahi Zakaria
2 November 2013

yaya from rock spa is very friendly and explained the treatment process well. Gave good advice on after treatment. Very strong & fine massage technique.


- sheleya Tan
2 November 2013

Would love to try the Rock Suite in next visit! Seaview was magnificient! The staff at Rock Shop was very much friendly & helpful.


- Mazliza Omar
2 November 2013

will visit again and recommand with friend


- Liu Chia Yuan
2 November 2013

Johan Jalal & NIc excellent services. Service above expectation!


- Nurlilah Zulkifle
31 October 2013

Overall, it was a good stay. An enjoyable one for kids. But I wasn't pleased with the separated king sized, bed as I had early requested for a king sized bed.


- Sabrina Tay
31 October 2013

All the staff were very friendly, memorising my room number or name. It was a bit funny though that I was called by my last name (Mason) by some of the staff who did not recognise that Maree was my first name and that the online booking form must have defaulted me to 'Mr'. Facilities were excellent. Would recommend to friends with a warning that it is a very child-friendly resort and that the younger guests squeal a lot while in the pool!


- Maree Mason
31 October 2013

Johan & faiz courtesy, sincere and produce excellence service. They are good enough for job knowledge. His explanation is very clear. Overall they are nice person. Bravo to Johan and Faiz & Hard Rock Hotel. Well done!


- Yeap Wei Sim/Wong Kok Hong Wong Kok Hong
30 October 2013

Haw Yuen (Shack) Ary (Starz) Jannie & Eesun, Joe from Pizzeria Roy from Starz all great staff! all the above named went that little extra mile to make our stay that bit extra special, we have had a great time.


- david Scott
29 October 2013

Awesome


- norzaman shah bin ahmad
28 October 2013

Hard Rock was everything we wanted and more.The staff were so friendly and helpful with anything you want and it was a dream come true.One funny thing is i seen a Rat run along the floor in the when the band was playing and it made me laugh as i know things are not always in your control.We will be back in the future,and Thanks for the Rocking time we had.


- Graeme Davin
28 October 2013
Stayed at HRHP 24-26/10/13. Rooms were clean. All staffs were friendly. Like to highlight Mr Rusul. Always a smile on his face. He arranged a taxi service which brought us around Penang on our second day for 6 hrs. Liked the convenience so much,I asked for the same arrangement on the 3rd day enroute to the airport. Rusul also advised on the events and itineries at HRHP during our stay to keep us entertained. It's my 1st time in Penang, but Rusul turned me into half a Penang resident by sharing his knowledge. He is definitely a gem to HRHP and have made my family's stay an incredible experience.
- Kho Nick
27 October 2013

Best place to be and food to eat in Penang! Much thanks!


- Jason Borg
27 October 2013

I like it in term of helpful from HR staff, menu for breakfast... maybe by next year I will stay for more days.


- Nurul Akmar Binti Abd Aziz
27 October 2013

Dear all (especially Mr. Philip),

Many thanks for the preparation, helps and supports given in preparation my marriage proposal to my love one.
I have a pleasure stay, joyful and friendliness in Hard Rock Hotel.
I promise to come back to this hotel for my next vacation!

Again, thanks for all and especially to the staffs listed below.
* Sorry if I miss out anyone but I really appreciate everyone!

Mr. Philip (Sales and Marketing Manager)
Mr. Ray (DJ)
Ms. Magdalene (Tele-Sales Manager)
Mr. Hani Yusoff (F&B Admin Asst.)
Mr. Andrew (Waiter for Cabana)
Ms. Pui Yee (Receptionist)

Cheers to everyone~


- Simon Lau
26 October 2013

Dear all (especially Mr. Philip), Many thanks for the preparation, helps and supports given in preparation my marriage proposal to my love one. I have a pleasure stay, joyful and friendliness in Hard Rock Hotel. I promise to come back to this hotel for my next vacation! Again, thanks for all and especially to the staffs listed below. * Sorry if I miss out anyone but I really appreciate everyone! Mr. Philip (Sales and Marketing Manager) Mr. Ray (DJ) Ms. Magdalene (Tele-Sales Manager) Mr. Hani Yusoff (F&B Admin Asst.) Mr. Andrew (Waiter for Cabana) Ms. Pui Yee (Receptionist) Cheers to everyone~


- LAU SAI MUN
26 October 2013

The best hotel ever, but the bed should be one bed for king size .. The room that i was in , it was double single beds , 2 single beds together..And the room service ( dining in room) should be a little faster in order supplying .General , the best hotel ever !!


- Jehad Alsaif
25 October 2013

Jaya extra friendly service and help. Yoga good to have.


- D frear
22 October 2013

Let me just start with what an awesome hotel and kudos to all the staffs for making our stay a memorable one or two (as we actually stayed at HRHPenang twice in two weeks time) Yup, we loved it so much the first time around, we came back for seconds. Everything was so perfect, lovely and amazing except for a few bits here and there, which i will elaborate later.

Firstly, I’m going to start with my 1st stay there which was on 2/10/13. It's actually was a treat from my family after an unfortunate circumstances. My sister made the booking for us and she was so impressed with the service from your reservation team (Patrice and Julynna) she can’t stop raving about them. After a long 4 hours’ drive, we finally reached the hotel feeling so tired but were immediately revived by the excellent service of your F.O staff (Wei Wei). Let me just tell you, her cheerfulness and upbeat personality are infectious. On the 2nd night we were treated to a Close To You Dinner. A staff (Amirul from Pizzeria) attended to us and was so warm and gracious and made our experience so much more memorable. Just a little downside, we were supposed to enjoy the sunset, but our cabana was actually blocked off by a bunch of trees so the whole time we were squinting around trying to look for the sunset, and we ended up laughing and joking about it. Maybe next time you can set the dinner at another cabana with a clear view of the sunset.

The only downside of this 1st stay was the spa session. Everything was good from the welcome greeting but after that, everything went downhill. Your therapists were so unprofessional. They were making small talks with us which were fine and we had no problems chatting with them for a bit. After a while, me and my husband just wanted to relax and enjoy the session so we told them we'd like to try and relax and not chat anymore. They obligated but they're still whispering with each other and laughing softly. I mean, come on, it's a spa. It's so quiet, we could actually hear a pin drop let alone their whispers. I felt so terrible as this was my husband's first massage session EVER, and it took me a while of coaxing for him to actually agreed to this. Please do something about it as i do not want your other guests to go through the same experience.

Moving on to our second stay which was on 17/10/2013. This time we decided to try the Jumbo Combo package. Everything was perfect as how we expected it. From the reservation, the wonderful Patrice and also check-in time with Wei Wei. Amirul from Pizzeria and a few others who still remember us.
The only complaints i have are just 1st, your HRC staff could do with some serious manners and attitude adjustments. They were nice and all smiles when we entered the cafe. Once we told them that we'd like to redeem the Jumbo Combo vouchers, suddenly the cold shoulders and oh-you're-here-for-the-free-meal attitude appeared and stayed with us the whole night long. Let me tell you, i felt so humiliated and so undeserving of their time and service, i asked my husband to leave the joint at once. But my husband insisted on us finishing the meals as we've paid for it. At one point, i asked the waitress for a bottle of water and she came back with it, but before she set it down, she was like, ermm this is RM3++ and it’s not free in a very rude and condescending manner, all the while clutching the bottle as if we're going to snatch it away from her and made a run for the door. I won’t mind if she told me nicely but no, she has to give me the attitude. Guess the Rm3++ price comes with a free rude and obnoxious attitude. I was so pissed off i didn't even bother finishing my meal. That was just the first night and after 2 vouchers, we still had 4 left to use, and we were dreading the time to use the rest and actually thought of not using it at all. But as my husband rationalized, we actually paid for it already so we went back for lunch the next day. This time, cold shoulders by the female waitresses and i was just minutes away from leaving the place when one of your male staff came and talked to us. He was very nice and friendly that i actually enjoyed my meal. After telling him we would just skip the dessert as it was the same dessert we had the night before, he insisted on us staying and had ice cream instead. He truly made us feel appreciated even though we're just having a "free voucher meal". Please do something about it, as it seems we're not the only ones who has experienced this before. Don’t let a small group of people ruined your whole credibility.

2nd, my husband told me of an unfortunate event during breakfast where he was told off very rudely by a staff that our room didn't belong at the Starz Diner but to head to Pizzeria instead. Why the double standard? Not that we mind having breakfast there and as far as we're concerned, the buffet's all the same with Starz Diner. Maybe she's just overwhelmed by the volumes of guests but it still doesn't justify her being rude to a paying customer.

3rd, on our last day, we had a very rude surprise. There's a wedding right in front of our room. The commotion started at 7am right until 12pm. What we don't understand was, the whole shebang only starts at around 11am, but guests of the wedding has lingered in from of the room way before that. We and a bunch of other guests from neighbouring rooms were all flabbergasted by all the noise and commotions from the wedding that some of the foreigners were cursing and making not very nice remarks of the scene unfolding in front of our room. The least the management could do was gave us a heads up of the event, so we'd at least were prepared for it.

If all these minor problems can be fix, it'd be more terrific. Again, congratulations to all the terrific staffs (Patrice, Julynna, Wei Wei, Amirul and the guy from HRC which i didn't get his name) who truly are the wonderful gems of your hotel. You guys truly hit the jackpot when u hired these guys.
Overall, my family and i will definitely come back to HRHPenang as we're in love with your place and your people. Maybe soon. Thanks.


- Suraya Zol
17 October 2013

Shafiqou outstanding service. Friendly, customized. patience, superb, gentle, skillful, experienced and other compliments are deseerved to be given to him.


- mohd Muzzammil
2 October 2013

My family Loves stay at hard rock hotel so much.


- Isabela Kosasih
30 September 2013

It was à very good stay in this hotel and our children Like to much stay there everything was very good thanks for all staff in hard rock specially for king's club lounge.


- Ladoul Azzedine
30 September 2013

My wife and I had a comfortable and pleasant stay. First time we stayed in this hotel - we were taking the Star Cruise to Phuket and Krabi. Plenty of food for breakfast. Keep up the good work. 


- Robert Yeow
29 September 2013

Love the bed!


- Chai Chang Kian
29 September 2013

Reception staff is very helpful and friendly. Good job


- Cheah Chin Lye
28 September 2013

I wish I could stay here forever! This place was beyond my expectation.


- Jessie Ee Leanna Goh
28 September 2013

We changed to the Hard Rock Hotel at the last minute in Penang as we were unhappy with the hotel we had originally chosen. As soon as we got there the staff did everything they could to get our rooms organised (as we only booked the night before on the internet through lastminute.com) so at about 11am we were in our rooms ready to rock!! We went to The Shack quite a bit and the bartender that served us was extremely friendly and helpful and above all, made the BEST cocktails! My partner and I booked into the Rock Spa and the treatment was amazing and the Ladies were always checking to make sure we were comfortable. I LOVED the dancing at 2pm every day! They all looked like they were having so much fun. :-D The staff made us feels so welcomed every time we came back to the hotel and they even remembered our names! I went to the first Rock Shop to buy pins and the staff were so helpful and were able to tell be background information about each one. Fantastic experience all round and I would both recommend to friends and stay there again!! :-)


- Michelle Sansom
27 September 2013

HRC resident band not only entertain audience song requests but also to invite audience to jam along few songs (for audience who can play musical instruments). This will be awesome!


- Shaharul Anuar
27 September 2013

Will come back again....yeahhhh


- Mohd Reezayusof
26 September 2013

Our family will definitely come back to stay at your hotel. It was also coincident that my wife was in the early stage of pregnancy where she only stay in the room for the 3 days. I will definitely bring her back to enjoy when she is in a more stable condition. Cheers and keep up the good efforts.


- Alex Pang Tze Kin
26 September 2013

It's a 11 out of 10! It was awesome. We were treated like a Rockstar here in Hard Rock cafe penang. Really wish we/I could come again and visit this place!


- Joners
25 September 2013

Have a very nice stay over there. Will visit again....


- Stephy Lee
25 September 2013

Johan Jalal. By far the best staff I have encounter. Very helpful & have a tip top service.


- Terenee Tan
24 September 2013

Nathan excellent service, extremely helpful & welcoming. High attention to detail. Nothing was too much trouble.


- Sue Savage
24 September 2013

Its Rocking, memorable, enjoyable, pleasurable, relaxing & awesome holiday in Hard Rock.


- Karita Doriraj
23 September 2013

Very prompt check-in. Staff friendly and helpful. Great pool. Nice place. Keep up the good work.


- Alex Yong
23 September 2013

It was AWESOME!!!


- Jinyoung Kim
22 September 2013

Great hotel. Definitely stay at your hotel next time in Penang and recommend it to my friends. Thank you for pleasant time.


- Jenny Savelyeva
22 September 2013

Johan very helpful & friendly.


- Jannaatu
21 September 2013

My 4yr old boy attended both the art & crafts and little chef activities at the Little Kids Club and had lots of fun. This club brought a bit of joy to my boy who was so disappointed for not being able to use the play pool as it was raining throughout during our 2 nights stay at hard rock on 9 and 10 Sep 13.


- Jeslyn Tan
21 September 2013

Good and attractive hotel


- Tan Chor Heng
20 September 2013

Overall the stay was enjoyable especially for my young daughter. Thank you.


- Kan Li Hoon
20 September 2013

The service was absolutely amazing. The whole hotel experience was amazing. Love the rooms and the entertainment. Will stay here again for sure!


- Pamela Michels
19 September 2013

Overall good environment and will come back again


- Yee Wai Lun
19 September 2013

Towel man at poolside very friendly- helpful and hard working. Our stay at your hotel was truly wonderful. Thank you.


- Helen Crowe
18 September 2013

Love it!!! 


- Elvinna Abdullah
18 September 2013

My daughter and I thoroughly enjoyed our stay at your hotel and if we ever went back to Penang would definitely stay again. Thank you for A Rocking A Rocking Good Time!!


- Helen Crowe
17 September 2013

Awesome and would like to come again


- Ahmad Al Abbassi
17 September 2013

Fifi she was very pleasant very professional & friendly. It was very relaxing, excellent one of the best massages I have had. Very professional , no rushed full body service was very good.


- Christine
16 September 2013

Johan, Zarina, Farid & Kent they have been very friendly, helpful & kind during our stay. Keep up your good & excellent service. Definitely will come again. Good services friendly environment. En Johan is the best!!! Zarina in HRC is very friendly and kind. Rock shop Farid & Kent are friendly & helpful.


- Irwan Zainal Abidin
16 September 2013

A good place to have kids around. Great band. 


- Farouk
15 September 2013

I can say one of the best hotel in Penang. And it would be better to have a TV that can use usb port. Then we can enjoy our own pictures. 


- Soongyu Kim
15 September 2013

Hard Rock are always my first choice every time I go to Penang. Keep up your cool services.


- Rusman Musa
14 September 2013

Thanks for a wonderful stay. The kids had a great time.  


- Sarah Foster
14 September 2013

Mel professional, very good customer service & comfortable.


- Susanne Wong Sok Sin
14 September 2013

Good


- Liew Ai Tchen
13 September 2013

Frita, Sah & Darwin personalised service, great charisma, always kept the drinks topped up and our spirits high. Another great stay thank you so much and see you again!


- Nick & Lava
13 September 2013

Fifi provided good service, friendly and approachable. Should have more staff hired as Fifi.


- Yen Ni
13 September 2013

Perfect hotel, I stayed for 2 times, and sure will come back again.


- Lee Wei Ching
12 September 2013

Awesome Hotel! I miss the time in hard rock. :)


- Tan Hui Yao
12 September 2013

Ganesh honestly and his commitment to guest expectation. Thank you to have found my Buddha Pendant and kept with lost and found.


- Ms Fam
12 September 2013

Supposedly check in Hill-View room but the hotel upgrade to Sea-View room without any fuss. Friendly staffs with energetic service. Overall stay was enjoyable.


- Nik Latifah Nik Ramli
11 September 2013

Very entertaining and the atmosphere is different from other hotels. Excellent and helpful staff during our stay.


- Dr Siti Khamariah Bt Ahmad
11 September 2013

Philip offers excellent service, helpful & friendly. Comfort to stay here. Very memorable night that we have spent in Hard Rock Hotel & we wish to come back again ASAP.


- Alex Teh Peng Ting
11 September 2013

Ayuz she was so helpful to us with Wi-Fi, very pleasant attitude & lovely warm smile. A very welcoming and helpful young lady, nothing too much trouble.


- Ray & Gill Spearman
10 September 2013

Very friendly and helpful staff, the room also very nice and comfortable, definitely will stay at hard hotel again next time.


- Adi Anuar Aminuddin
10 September 2013

It was a great and memorable experience to stay at this hotel despite only for a night. Everyone is very helpful, friendly and makes us feel very welcoming. We will definitely come back in the near future.


- Rosemary Liew
10 September 2013

Front desk is sincere and honest. My daughter loss the hand phone in lobby area and your Samaritan staff manage to secure and return back the hp on the evening of the same day.


- Mohd Ikhsan Hadis
9 September 2013

We had a wonderful stay. Thank you!


- Kiri Katsikis
9 September 2013

I love it will come again very soon!


- Ahmad Ernizam
9 September 2013

Rock spa is excellent.


- Mr & Mrs Harji
8 September 2013

 Nice and clean hotel with Friendly and efficient staffs!!


- Cerlyn Low Hwi Khim
8 September 2013

Hi Magdalene, Shirrine & Janet. Thank you for all your assistance. You all Rock!


- Kamalia
7 September 2013

Both me and my girlfriend really enjoyed our stay in Hard rock hotel. Appreciate the brilliant idea of having a soft and hard pillow for us, unlike other hotels we stayed which only provides soft pillows. Also appreciate the delicious complimentary cake prepared for my girlfriend! Consider us lucky, we were upgraded to pool side room too! Overall we had a very positive and enjoyable experience! Definitely will come back if we visit Penang again!


- Andrew Tan
7 September 2013

Raju (pool towel area) Almad shafall (chef). Everyone during our stay was kind, welcoming and willing to do anything for us to enjoy our stay. We had a problem with food and the chairs in the cafe, but everyone went above & beyond to correct this.


- Ashleigh Simmons
6 September 2013

My kids enjoy staying here. Will come again.


- Afizah
6 September 2013

Fifi very friendly and warm service. Overall setting is very relaxing. Had a very good time.


- Rajagupal
6 September 2013

Harak (clean room) Karvhi(lobby), harak is very accurate, helpful and friendly. Karrhi friendly and helpful. Both made our stay very comfortable.


- Balclew
5 September 2013

Thanks so much for your awesome hospitality during my stay at your remarkable hotel. To be honest, I haven't experienced such an elegant an memorable stay in any hotels before. I am very touched with your staff gestures in greeting me and offering assistance. I will definitely come back again and get rocking. Cheers


- Shamsher Singh
5 September 2013

Krishan and Ainis, they are very helpful and friendly and obliging to accommodating staff. We even extended our stay due efficient service and also due to the cosiness at the hotel.


- Raya Nurul
4 September 2013

Good place to relax and have fun 


- Faris
4 September 2013

Fifi and also reception (Puteh) very helpful from the beginning! From reservation to treatment. The massage was amazing! The skills and experience of the therapist thoroughly amazing. Love the service. I'm recommending this to all my friends & family.


- Monica Leong
4 September 2013

Farid of Rock Shop Too. Rocking sales staff! Very pleasant personality. Make small talks with customers. Make us feel very welcome. Very calm as there were a lot of customers and he managed to attend to them.


- Shahril
3 September 2013

Loved the hotel, the service and the entire experience. Would recommend and revisit the hotel.


- Tijen Sur
3 September 2013

Rock spa is awesome. One of the staff recognises me even I only came for the second times. The therapist is caring and detailed. Excellent.


- Douglas & Lydia
3 September 2013

Fazli/Fadzil very helpful, very attentive to guest. One heck of a staff. From checking in to checking out.


- Shahril
2 September 2013

The most friendly hotel I have ever stayed in.  Terrific atmosphere, great staff. I will be back next year for a much longer stay. I would recommend this hotel to anyone going to Penang.


- Janice Hayes
2 September 2013

Johan attentive to guest. Make us feel welcome. Explained to us the breakfast menu. Was very attentive to our request.


- Shahril
1 September 2013

Overall stay was awesome!


- Irna Juniza
1 September 2013

Lisa, Nik front office & housekeeping service level 5. Special thanks to their great hospitality. All event banquet staff efficient, helpful. All staff uniform very nice and all staff friendly & helpful. Enjoy my story here. Hope be return soon! Thx


- Leanne Teh
1 September 2013

Johan Jalal, courteous, friendly & professional! Well done! Johan was brilliant during our stay but would also make special mention of Kelly on front desk for her assistance and courtesy. All the staff in the Kings Lounge were exceptional. Good Work!


- Nicholas Harding
26 April 2013

All the Starz Diner staff (breakfast), they are very attentive, efficient, helpful and hardworking.


- Norhana
25 April 2013

Reception staff on 24 april afternoon awesome, upgraded my room to seaview with Rockin' service! Had my best 30 years old b'day in Hard Rock Hotel Penang. Thanks for making our stay rockin special and memorable! Rock on!


- Emmanuel J Fong
24 April 2013

I will definitely take my kids next holiday.


- Nyddia Woo Ai Ping
22 April 2013

Roger pool counter very helpful and gracious at all times. Pool area always a good vibe would definitely come back again. All staff are friendly.


- Loe Moddez
22 April 2013

Mr Asyrul (Rock Shop) very friendly & excellent service. Everything was awesome & we wish to come back next time.


- Mohd Ezham Muzlan
22 April 2013

All staff good service and efficient. Good and excellent. You guys Rocks!


- Nur Adinney Bt Adin
21 April 2013

Aldi (trainee) Really friendly. All staff were friendly.


- Dianne
20 April 2013

Everyone was really good & friendly, particularly the bar staff at the shack & the guys who give the towels. Made us all feel special. Thank you!


- Clayton
19 April 2013

Had good times whenever my family and i are at your hotel... my kids loved the pool so much ! ... Can’t wait to return to your hotel.


- Asmawati Chenan
19 April 2013

Awesome service!!!


- Norhafizah
18 April 2013

We loved our stay at the Hard Rock and will definitely be staying there again when we return to Penang. The staff, the facilities and just the general vibe of the hotel were absolutely perfect...


- Carly Danne
18 April 2013

Loved the Hard Rock Hotel, we had a lagoon room and it was just the coolest thing.  Parents got a chance to chill out while still being able to supervise an energetic 10 year old who only wanted to swim all day. A night time swim after a long and busy hot day, on our last night, while listening to your fantastic entertainment in the lounge was the highlight.  It was a lovely relaxed, yet vibrant time, towards the end of a very hectic and exciting holiday in Malaysia.


- Debra Reinholdtsen
17 April 2013

Staff here beyond amazing will definitely be back for an amazing time!!!!!


- Jacqueline Sloan
17 April 2013

We had an enjoyable stay and will certainly be back again soon!!


- Peter Milton
17 April 2013

Raju, Puven & Sundari excellent service. Raju always made sure we had bungers in the shade towel hand out for us when we got to the pool. Puven for making our breakfast experience one we will not forget. Sundari for housekeeping our room so clean & tidy.


- Linda & Nigel Ashworth
16 April 2013

 Hai...I come to your holiday to celebrate my 15th anniversary and very satisfied with your hotel. Plan to come again to bring along my 3 kids by this September 2013. Hope to hear the special rates from you. Once again, tq for upgraded my room during my stay....tqvm to all your kind staff. I deal with your staff namely Ms. Magdalene, what a good service from her and the rest....hope to see you again soon.....


- Hazila Fathy Binti Mustapha
14 April 2013

 I love this hotel and will come back.....awesome service


- Kok Heong
14 April 2013

I will be back again. I love the song and the performer in HRC.


- Mohd Arif Jaafar
14 April 2013

Overall an awesome experience and we look forward to coming back. Only downside was that our room was not ready at midday check-in. We had left Sydney for KL the night before, then 6 hour stopover (3.30am - 9.30am) at KL and were tired and needed a room by the time we got there so it was disappointing to wait a few hours for a room. On the plus side, the following people deserve a special mention for their awesome customer service:- Iejan, Shafie was fantastic upon check-in. He handled the situation in a very professional and friendly manner. He remembers the guests' names and this makes the guests feel special. Aldi provided wonderful service at breakfast time.- Raju had excellent customer service skills at the pool towel dispatch. In fact all the guys at the pool were awesome with the guests and the activities they held were the best we've ever experienced around the world.- Darwin in the pool bar was the best and friendliest bar man you will ever meet. We really enjoyed our chats with him at the pool bar. The hotel is lucky to have such exceptional, dedicated employees as these guys. Thanks and hopefully see you next year.


- Neil Esho
14 April 2013

Johan warm and welcoming hospitality. Awesome, could not have chosen a better hotel in Penang. Wish you guys have a bigger room on 1st floor.


- Rizam
14 April 2013


Very nice stay and a great vibe. Wonderful live band in the Lobby bar....Ray and the Jazzhats......super!


- Arnaud Brandt
12 April 2013


I was impressed when I had checked in, the staff had served me a glass of orange juice which other hotels did not. Other than that, I was really appreciative that you guys had upgraded my room and what was more fantastic and rocking was the sea view that I had. It was really amazing! The staff was also very helpful to extend my late checkout by an hour. I am truly impressed by your service, especially by your front line members who created the first impression. I will definitely be back at Hard Rock when I visit Penang again to have a rocking time.


- Wylin Goh
11 April 2013


We had an awesome stay and will definitely be back. Thank you to all the staff.


- Steinke
11 April 2013


We found all the staff excellent. Especially the pizzeria and pool staff. They made our family holiday one that we will never forget. "A rocking great holiday"


- Hamilton
11 April 2013


It's very nice experienced.


- Kukkyung Kim
10 April 2013


Very friendly and helpful.  The Duty Manager was excellent in dealing with an issue we had.  Johan in the King's club was very friendly and helpful


- Jonathan Howard
10 April 2013

Keep rocking Hard Rock Hotel Penang! I had awesome memories :)


- Fatima Rahmat
9 April 2013

Haris in HRC excellent & Rocking friendly services. can feel that he really uses his heart in treating customers as friends/family. Very cheerful yet helpful despite rounds of requests made. Excellent in recommending drinks & food. He simply made me feel i'm at home in HRC.


- Paul Ooi
8 April 2013

Haris HRC outstanding service. He provides us friendly service & good interpersonal relationship while friends and I were in the HRC. We will be back again!


- Deon Tan
8 April 2013

Fitri/Raju/Akin friendly & helpful, all nice guys. All pool & hotel staff were very friendly & helpful. Pool staff were great activities fun, especially water polo & canoe race.


- Port
8 April 2013

Overall very good experience. Service was excellent at Pizzeria and food is good. I will always come back to this hotel. Love the concept' musical theme'. Thank you from Shalen & Murni!


- Shalendra
8 April 2013

To All Hard Rock Hotel Penang Staff, Keep up a good work. two thumbs up from us.


- Mohd Mazli Saranum
8 April 2013

 Very good service and awesome location! Keep up the good work!


- Sumithra Suppiah
8 April 2013

Anthony, Sani, Eye, Naz helpful, Vinrant & informative. Always Rockin at Hard Rock!


- Mansor Yusoff
7 April 2013

At Rock Spa, very thoughtful in asking for right pressure and checking all was lovely for me. My masseur! Salsa. Excellent work & thoughtfulness.


- Leah Goodman
7 April 2013

 Definitely will return again and again and again........


- Ahmad Abizar
7 April 2013

 I am very happy with my 4 days’ vacation at Hard Rock Hotel Penang. Good job and well done to all crews. I will come for second trip for sure. Keep up the good work, and I thank you for everything!! :) Regard: N.M*


- Norsarliza Mat Sari
7 April 2013

At Rock Spa, Sofiqul fabulous massage. Very professional. Beautiful surroundings.


- Kim Harrison
6 April 2013

 Best hotel in Malaysia


- Md Radid
6 April 2013

It was very good, would come again. Have a rockin summer.bruno


- Reali
6 April 2013


Farid, Fariz & team in HRHP. Layanan yang betul-betul bagus. 10 bintang kami beri.


- Wan
5 April 2013

Excellent service from all staff and Lil' Rock suite. perfect for a family. F&B very good, especially breakfast. Would be good to have a bar area for a quiet drink!


- Lim Lee
5 April 2013

Iera very good service & informative.


- Gary
5 April 2013

It was one of the most awesome holiday i experienced by far. Definitely will choose Hard Rock next time. i really love it!


- Noren
5 April 2013


Michael Ang, very commendable customer service band member. Very good customer service, very friendly demeanour. Is able to react & assist in any request/issues promptly & efficiently. Extremely proactive in following up, especially on our room upgrade. (very much appreciated) This band member is an awesome keeper for Hard Rock Hotel.


- Ashley Loong
4 April 2013

Sarifa & Dewi, the best spa treatment we have ever had.


- Imamul Hoque
4 April 2013

Yoges & Nathan Fantastic service & assistance. I was here with my uncle less than 2 weeks ago, you gave us such good service that we just had to bring my hubby here. We enjoyed ourselves very much. Yoges & Nathan gave us great service.


- Trina Thomas Raj
4 April 2013

Zie, Eye. Made our stay excellent, friendly, helpful & great entertainment. We'll definitely be back.


- Y Shah
4 April 2013

Lenny a Rock Star. Lovely. Just amazing, very relaxing, calming & great service.


- Sabina Sahiri
4 April 2013

 Service was good and excellent. I love to come back here after this. U guys rocked my holiday..


- Mohd Faizal Ruslan
4 April 2013


Johan & Fadzil, Johan is attentive & friendly. Service is above & beyond, greet us every time. He gave us spoon without us asking when we have yogurt. Fadzil friendly, remembered our drinks, name service is above & beyond as well. My daughter had a great time, love the activities. We will definitely come back for a longer stay next time.


- Wendy
3 April 2013

Really really awesome. The best hotel i ever stayed. Keep up


- Anna
3 April 2013

We are very happy especially with the staff who served us at the reception whom we met, particularly a lady named Crystal and a young bespectacled gentleman named Jeff. They were both very courteous, helpful and did their very best to serve everyone even though it was a busy time with so many people during the check in/check out times. 


- Andrew Ooi
3 April 2013

All staff friendly, helpful n always smile... Awesome!!! Nice if u got member card Hard Rock Hotel... I would like to recommend this hotel to our friends and my family to stay at Hard Rock Hotel Penang... Upgrade Rock Shop n bring out more item like shoe or anything.. Lastly Thanks to all staff Hard Rock hotel Penang... Awesome!!!!


- Muhamad Huzaini Bin Jaafar
3 April 2013

We love u Hard Rock hotel!!it was awesome & we had a blast. Service was unbelievably great. We have been upgraded to lagoon room for no extra charge. This is our 3rd time stay n we would definitely come again! my kid loves the pool but the slide pool was a bit crowded this time. anyway, keep up the hard rocking job!!!!we love u Hard Rock Hotel!!!


- Rosmarina Dato' Che Umar
3 April 2013

Bell Norman, good, friendly, helpful, 5 star I give to him. This place is so nice. Awesome, worker friendly, always smile, we like to come back again. Thanks to all. All night long Hard Rock Hotel Penang!


- Muhammad Huzaini Bin Jaafar
3 April 2013

Fitri in pool bar-friendly, helpful, just a nice person. Thank you for making our stay so enjoyable. We got the room that we were hoping to get , Shane met us at our room to wish us a happy Anniversary 7 gave us a lovely cake. We have had the BEST time. Thank you!


- Mahlee & Chris O'Donnell
3 April 2013


Great!! Love to go there again


- Julie Mauryn
2 April 2013


We had an awesome stay!!


- Kroebuck
2 April 2013


Mr. Mahbub very friendly and helpful. Awesome experience. Rocking... See you next time!


- Ashique
1 April 2013


The person who delivered my char kway teow on 2 April. I accidentally gave an extra RM10 and he returned even though I initially said keep the change. Honest! Awesome place. Luxurious. No complaints. Keep it up guys! Tip top cleanliness.


- Zan
1 April 2013

Love the breakfast! Many choices!


- Koe Cheng Gaik
31 March 2013

Nice place with Hard Rock coolness. Interesting mix between party people and families. Would definitely consider staying at Hard Rock Hotel, Penang again.


- Roger Callin
31 March 2013

 We had a good time during our stay.


- Kalyani
31 March 2013


Awesome and rocking experience...People where very helpful and friendly especially Mr. Mahbub. I wish him all the best for future


- Ashique
29 March 2013

Keep up the good work....excellent hotel to stay.


- Mogan
29 March 2013

 Nice place! definitely come and stay here again thz


- Maslinda Ishak
29 March 2013

Our stay was awesome. The staff went over the top to help. The head waiter at breakfast was a lovely man.. The concierge staff always assisted and was friendly. The reception staff always met our requested and assisted when needed. We had ROCKING stay :-) big thanks and we will be recommending to others. See you next time.


- Andrea Curd
29 March 2013

Nice & clean room. Cleaned even not asked to clean room.


- Mike
29 March 2013

Sharifa is superb, always smiling & focused. Great experience. Lenny has a great team & Lenny just simply Rocks! Lenny, positive attitude, always looking after client.


- S Mamtani
29 March 2013


We probably picked the wrong time to holiday as it was so hot and uncomfortable. The resort is excellent and I think tremendous value for money.


- Glenda Heather
28 March 2013


Fifi was very accommodating to my needs. Thank you dear!


- Ms Wid
28 March 2013


It is fantastic hotel. This is our 3rd time in hard rock hotel. Looking forward to be there in August  


- Gunasegaran
27 March 2013


 Staff during check in was awesome and friendly I think her name was Puyi. The waiter at hard rock (an Indian guy) was superb, friendly and recommends food very well. I was not told about the King Club access at check in. I i had known i would have opted for it. That was a bit regretful. But otherwise, it was rocking!!


- Al Kabir Mohd Ali
27 March 2013


Eye, always happy, cares about guests, loves the Hard Rock Hotel. All staff deserve praise with their friendly & attentive manner. Our stay was very special- we will return & recommend.


- David Sheen
27 March 2013

Ai & Frens, friendly & good initiative & helpful. Overall we all enjoy our vacation here and for sure to come again next time soon. TQ


- Addy
27 March 2013


A fantastic hotel and a most enjoyable stay. Staff were first class, particularly eye and zee (not sure spelling is correct!!) Keep rocking....


- Noronha
26 March 2013

The explanation awesome. Did not wait for me to ask. Very polite. I like everything about this hotel.


- Suriani Adnan
26 March 2013


Enjoyed my stay with the family!


- R Sujitha Rajaratnam
25 March 2013


I will visit again your hotel and really satisfied with everything with your large room and the decoration is very nice


- Tuan Shariffah
25 March 2013


 I like Hard Rock Hotel Penang. The great.. Your staff name SID @ Hard Rock Cafe she is very good staff n friendly and she sincere entertain me n my wife.....good


- Mohd Baqir
23 March 2013

Celeine & Anis (sales) They made us stay and come back with their good services with their best manners. As long as they are here, we definitely come back!. Fadzil (6th floor Kings club) helpful & friendly. Been here for the past 5 years, he never fail to serve us in very good and polite manner! He’s one of your best staff!. Zack (Cook in King club) he cooks to your perfection. He is a friendly staff too! By working around the clock he still can smile and greet us.


- Dr Khaled
23 March 2013

 Eye he was helpful and was entertaining. Good hotel and will surely come again.


- Maki & Kassim
23 March 2013

Your pool life guards cool and friendly bunch of rockers. keep up your good work. It’s Rocking.


- Dr Kumoresh
22 March 2013

Thank you for upgrade my room to seaview deluxe room, that's make me have a great and unforgettable birthday celebration at Hard Rock Hotel Penang. Thanks much.


- Jasmine Yeo
22 March 2013

Johan Jalal, for his enthusiasm towards his work and helpfulness. All King club staff made us feel very welcome and went the extra step to make our stay a very happy one. Hairdryer needs upgrade.


- Derek Carter
19 March 2013

Greatly appreciate the early check-in that we got and staff attending to our check-in (sorry that i didn’t get his name)has made our 5th Wedding Anniversary a warm hearfful experience even just by wishing me and my spouse a happy anniversary.  Love that Hard Rock has personalised our stay there. Keep up the good work! Definitely coming back to Hard Rock Hotel Penang soon....


- Herma Ayuni
19 March 2013

Farid (Rock Shop) friendly, intro new items in store. Good initiative. Cos of him i spent more than RM700. Good job. Being greeted by name makes me feel welcome. The staffs at the check in counter really make my days. Great job guys.


- Risdian
17 March 2013

Lovely stay from the moment we were greeted with a wonderful smile by the reception staff who are very pleasant and friendly. The room was very stylist and comfortable and had no problem during our stays. Definitely the best 5 star value in the area and will come back again in future and will recommend to my friend and member of families.


- rosnani bt saleh
17 March 2013

will definitely come again for another adventure of rock n roll.


- Intan Shafinas Bakaruddin
17 March 2013

Best hotel ever


- Qin Yao Chong
16 March 2013

Overall I had a wonderful, excellent stay at hard rock Penang. The atmosphere was terrific and the room was perfect. We got the pool excess and I say it was beautiful. I enjoy my great Bt short stay at hrc. Would definitely come again in the near future. Thank you to all your friendly n most wonderful crews, job well done. They are your most important assets.....


- Irwan bin Mohd Ghazali
16 March 2013

For me Hard Rock hotel Penang is the best hotel in Penang.... awesome.... can't to return next time...


- Norena Binti Saini
15 March 2013

Hard Rock is our family annual "holiday" hotel. Enjoy much on the lounge band, very good band!


- LYNN LING
15 March 2013

My stay was fun and excellent. Will come back soon


- Sree
15 March 2013

I would recommend that higher recognition should be given to Wei Wei Tan from Reception. During my stay she has remarkably shown herself in providing top class service & has the ability to delighting the guest. Service with a smile goes a long way. A true Brand Ambassador of Hard Rock!


- Lim Boon Chuan Victor
15 March 2013


Iejan, Aldi, Darwin, Raju excellent customer service. Outstanding customer service. Brilliant.


- Neil Esho
14 March 2013

Farid - Very friendly amd helpful with all items that we wanted to buy. Give a good advice how to take care of the shirt.


- Nor Azah Arif
14 March 2013

Awesome holiday location, thank you.


- Jeannie
14 March 2013

Krishnan Singh - Awesome service. Super friendly and efficient. Request being met almost immediately. Overall / staff very friendly, well trained. Hotel is child friendly. Will frequently recommend to friends and will come back as often as possible to enjoy the hotel with my family. I'm very impressive.


- Chew Philip
12 March 2013

A good first time experience.


- HK Loi
11 March 2013

We had a very nice, relaxing time at the Hard Rock.The facilities within the resort itself were good to excellent.It would be nice to have the standard of the adjoining beach upgraded to a level that would complement the resort overall.


- Jenny Farrell
11 March 2013

Will need a longer stay at this hotel. Awesome!


- Ahmad Luttfi
11 March 2013

Will come back again for my next trip to Penang


- Sua Jin Ann
10 March 2013

Will be back!


- Krishna Moorthi Sri Ramalu
10 March 2013

I think I was being well taken care from one of staff call Johan working at 6th floor, his being very good and so helpful. Thank to him and all the staff from King's club lounge, awesome and fantatsic!!!


- m Sukri Mokrim
9 March 2013

Great stay. Kids enjoyed it


- Nizam Sani
9 March 2013

I really enjoyed your hotel, However I would like to request that please prepare room making in advanse when we visit your hotel, because we were waiting about 1 hour in the lobby.


- Kazuki Yoshida
9 March 2013

Yogesh very friendly and polite. Good service!


- Yaeesh
9 March 2013

Chef Khairul (Exec Chef) able to provide us very nice and good food. Job well done. Front office staff named Crystal was the one check in & check out us. Very friendly and efficient.


- Jason Manson
8 March 2013

Awesome experience, would love to come back.


- Rathi Malar
8 March 2013

We had a great time. Keep it up!


- Faidz Lokman
8 March 2013

P. Visvanathan + Aju. He made our holiday so thourghtfull and hefull went out of his way. When we arrived we had problems with our room 3 rooms in the first hour, Leon was very helpfull about our meals. Nathan was hardwroking and so helpfull and went out of his way to give good service.


- N.E Doleman S. Henry
8 March 2013

SID! From hard rock cafe. She loves her job and is doing it with passion. Always smiling and having fun. Very good! Rock cafe has good fun! Shuttle bus is a good idea! Stuff in general very friendly.


- Nicola Grimm
8 March 2013

The staff at HRH are excellent, in particular Black and Anthony at the poolside, the supervisor at Starzz, and all the Concierge guys.  They made coming back a pleasure.  I'd also like to thank the guy at Room Service for sending up a chocolate cake for my daughters 8th birthday! Rock on!


- Adrian Bateman-John
7 March 2013

Joe (dinner), Fadzil, Sid, Haris and Eric (cafe). All staff above are very friendly and welcomed us with big smiles and spoke to us. Everytime we saw them, you should be proud to have them as part of the "Hard Rock" team. Happy, friendly, fun people.


- Carlosd Deanne Camacho
7 March 2013

Shukri(bqt) , Philip(sales) Adelene(Rev), friendly & go all out on all request. Generally, everyone were fantastic. It is great to see such passion in each individual /associate. Keep up the fantatsic attitude!


- Michele Hii
6 March 2013

Very nice, cosy and recommended pool. Relaxing & peaceful vacation. Recommended to other friends to stay here and hope to stay here again.


- Mohd Firdaus Bin Hamzah
4 March 2013

Staff are warm and hospitable!! great job! Thanks to Meekee for her excellent service!


- Wong Pei Yee
4 March 2013

Awesome! Will come again!!


- Intan Nursafinas
3 March 2013

i love every single thing about hard rock hotel.. definitely will come again ;))


- salwa munira
3 March 2013

I really love the pool and pool area. Great staff at reception.


- Shafik
3 March 2013

Nice place to stay, need improvement on guest benefit and more activities needed


- Razali Mohd Said
3 March 2013


Farid (Rock Shop) So helpful & knowledgeable. Good PR. I thought he's the manager, very kind person. I had a great honeymoon here. Thanks Hard Rock!


- Yadh & Syaza
2 March 2013

Johan - Good customer service helpful. An asset to the company very pleasant personality.


- Fuziah Binti Din
1 March 2013

Front desk male intern & hard rock cafe 1.Dani, 2. Harris & Desmond. Hard Rock Cafe peeps are all rockstars! They were friendly & fun, great & prompt service! Even better compared to HRC Singapore! Awesome! Male intern taht checked me in was very polite, gave information on general stuff, but didnt look like an intern, more liek a full time staff until I notice the trainee badge. He's cool as well! Overall, an enjoyable stay! Rock on!


- Chang Wan Ling
1 March 2013

Good staff, at Hard Rock Cafe...Sid!!!


- Mohd Faizal Abu Bakkar
1 March 2013

The hotel is good and I would be coming here again soon.


- Mohd Rafain
1 March 2013

Absolutely the best holiday ever, was with my 12 year old son who is already planning his return holiday Great staff especially concierge


- christopher wright
26 February 2013

Staff are awesome, Prompt response with regards to request and very efficient and the best part that makes me really thumbs up is the FAST CHECK OUT as we have early flight that day and avoiding the traffic jam going to airport. Thank you so MUCH HARD ROCK PENANG!!!! Keep Rockin'..till next time (",)


- Kathleen Angeles
25 February 2013

KD Mahabub - Tower Man, very helpful, polite credit to teh Hard Rock Staff. Excellent breakfast, great pool, fantastic place to relax, cannot wait to return! Not sure about open plan bathroom, solid wall would be better we think.


- m Bradley
24 February 2013

This was our 4th trip to HR Hotel for the last 2 years. My family and I enjoyed the stay very much. My kids love the swimming pool. The staffs are very friendly and helpful. The Rock Spa treatment was great! We definitely coming again!!!


- Junaida Abu Bakar
23 February 2013

had awesome stay at hrc! will definitely comeback!


- Hasryna bt Mohd Mokhtar
21 February 2013

We had a great short vacation.received a complimentary wedding Anniversary Cake upon checked in.kids love the pool badly..my wife won the rm888 Hrh voucher.


- Mohd Sani Zakaria
21 February 2013

Pool Bar staff, friendly. Excellent service throughout whole hotel! Staff do not stop smiling + always gtreet us!


- Chloe wells
20 February 2013

Rock my world with totally new height of pleasure, hard rock hotel penang through ur most dedicated n highly motivated staff Simply awesome


- Farid Md Razali
19 February 2013

Fully satisfied for a break away treat! Keep on rockin'.


- Haryany Mohamad
17 February 2013

my family had a wonderful time at Hard Rock Penang.


- tan gek imm
17 February 2013

Z and pool boys every need was complted with a helpful smile. We all had a wonderful time and with the help of Z and the pool bouys, our stay became awesome. As they were extremely helpful and very pleasant.  


- Bill Vasilas
6 January 2013

Ainis Hussain, great customer service, excellent manager,efficient, professional & pleasant. Ainis is a great ambassador for the Hard Rock Business, she displays an excellent preofessional personal approach, she is efficient and she does what she says she will do. Everything is handled with a smile and without fuss. 


- F Beaumont
4 January 2013

My stay was fantastic!! 


- Saiful
3 January 2013

Our Family had an awesome stay at the Hard Rock I look forward to staying at another Hard Rock resort soon.Relaxing by the pool was a highlight of the stay. Staff service at the hotel was phenomenal.


- Benjamin Commerford
2 January 2013

Nathan & Mahabub & Eye very helpful


- Sergio Dorazio
2 January 2013

It's the second time now that we've stayed in your hotel and we would certainly do it again if we go back to Penang. van der weele          2/1/2013


Very nice place we enyoyed it!   


- Johan Nilsson
2 January 2013

Raju & his colleague at the towel counter always smiling, friendly, chatty, lovely people. Very impressed with the staff, they make this place always chatty & friednly. No complaints. 


- Chelsea Cooper
1 January 2013

Russel & Rajoo, service excellent, excellent people skills, excellent help! Well done ! Also to Shireen Wan and Reena (Baby sitter for us), excellent service, excellent excellent holiday!


- Dr GP Rama
31 December 2012

Md Mahabub always friendly & extremely helpful. Wish all staff were liek him. excellent resort & very child friendly.


- Ahmed Bhamjee
30 December 2012

Came with parents,sister's family and brother's family. Everyone enjoyed themselves and had a good rocking time. Will definitely come again.


- Ian Ghee
28 December 2012

We were so excited. We really wanted to stay Hard Rock Hotel in Penang. We hope other Hard Rock HOtel also are cool same as Penang!


- Shindo Yutaro
28 December 2012

Mahabub (cabana & pool) looked after my family well and did all he could to make our stay pleasant. And not for the first time as this is our 5th visit to HRHP! Thank!


- Ainoc Yaacob
28 December 2012

Fazil (Kings Club) Awesome persolized service! We'll definately make this holiday stop over at least once every year!


- Annetz Hassan
25 December 2012

Eye & Zi, friendly, helpful, made our holiday so much fun! Pool staff Fantastic!


- Julia Dyball
23 December 2012

Johan from King's Lounge super friendly and very helpful. We will come again to this hotel because of him! TQ!


- Shireen Azim
22 December 2012

Worth to come back since last visit, for sure we will be back again in the near future.


- Phan Chee Four (Alan)
20 December 2012

Star of Hard Rock Hotel (Starz Diner) I would like to applaud Roy from Starz Diner. He demostrated excellent service & efficientcy. Here are my observation: 1. very sharp manager: He ensures that tables are cleared quickly to reduce waiting time for diners.2. Mr hands on: Not only he gives instructions, he helped out with ensuring the restaurant is clean and not messy. 3. Excellent team leader. When I personally thank him. He said that his team made it all happened. When you have a team leader that walks the talk, motivate & builds rapport and of course numble. You will have a wonderful team that makes Hard Rock Special. Once again, my family & I would like to thank Starz Diner team for giving us a great start to our day. Thanks, Reza & family


- Reza & Family
14 December 2012

We had a great n pleasent stay in this hotel! Keep it up!!


- - Rafizah khalid
14 December 2012

Johan & Magdelene, organiseing and making sure our stay was memorable. Magdalene organised our hotel room and transfer excellent. Johan club made our stay what it was. Please congratulate on a job weldone. We will definately recommend to others.


- Dale & Rahana
13 December 2012

Dear Sir/ms:


I am very happy with all the service that being provided by HardRock during my stay. Especially the stuff that offer to upgrade our room without any extra charges for our family. Really appreciated the arrangment and the approver from the manager.


 


Our family have a really great time there even just one day stay. My children request to go for a stay in Chinese New Year! Wish will have better offer or invitation from yours too.


Love, Light & thanks 


- Amanda Lim
12 December 2012

Loved the HRH wonderful band room & service. Also Breaky was variedt enjoyable. Reasonable for the price, staff was friendly & efficient. Thanks!        Paul Slein          7/1/2013


an amazing stay....and holiday...all your staff are exceptional, special note of shereen wan, muhabab at the towel counter, and russel at the entrance...these staff have exceptional people skills and truly make you feel....like a rock star :) well done guys. DR


- Gareth Raman
12 December 2012

The reservation staff very very helpful efficient, well done to Vincent Tan from reservation and Philip from Sales dept you are awesome keep it up the good work!!


- Andrew Tan
11 December 2012

We had a great time!!! We left for other hotels (for experimental purpose; cant help it, I'm a scientist) after the stay and the kids wanted to return to HRH... and we will soon :)   


- Aizam Zainal
11 December 2012

My stay so far had been amazing. The staffs was so helpful and friendly. I would definately come back & recommend to friends. good luck & all the best to Hard Rock Hotel Penang!


- Fairul Zainal Aarif
9 December 2012

I would like to thanks Magdalene Koay for the wonderfull help and the birthday cake for my husband he was surprise n he like it a lot n also thanks to the staff in hard rock cafe n hard rock gift shop for bringing the cake n wrapping the gift for my husband. Me ann my husband really enjoy our stay there.. And again me n husband (Zaky) would like to say thank you for the wonderfull help


- Nur Aliza
8 December 2012

Shout out to Fadril & Johan From Kings Club Lounge. Friendly, extra effort made to make a pleasureable stay.


- Aidura mohamed
6 December 2012

Nathan, Shahrol, Md Manabub. Nathan for looking after us so well.Shahrol sorting out dietary need and making the restaurant experience very pleasurable, MD for being very helpful with the pool towels and beds.


- Stoddart
6 December 2012

Raju (towel counter) friendly & attentive. Throughly enjoyed our break!


- John Pollock
6 December 2012

I enjoyed my stay eventhough just for a nite. I will be coming again. Great hotel with reasonable internet rates. 


- Siti Mazurah bt Mohd Masri
6 December 2012

The poolside Mr Eye. He was very friendly & Accommodating when i was in the pool with kids.     


- Clinton Walker
4 December 2012

Keep it up! All staff rock my day! TQ   


- Musizana Mustafa
3 December 2012

Throughout my stay at Hard Rock Hotel penang I am glad to say it has been a magnificient stay, the service has been amazing thanks to Anthony and "Eye", they have been extremely polite and friendly towards me and responded to all my needs perfectly, each day was a fun day because of them and all of the staff members! The food, pool, activities and accommodation was teh best I have had all year and will stay as a great memory, we will always be back for more because me and my family just love it here. From Travis Evans. Thank you Anthony and Eye! Your the best guys ever! 


- Natasha
1 December 2012

Lay Bee, Luri, Pazli, Fred. Very good staff! They are very helpful and work fast.  


- Sonia Ajit Kaur
1 December 2012

Everyone in the Rock Shop fabulous service. Great stay, great service witha  smile and very helpful. Made the shopping experience wonderful. Regards to Lay Bee, Fazli, Fred, Luci. They are wonderful people. 


- lasit
1 December 2012

Eye (Pool staff) Very helpful, friendly and good with kids. There is one lady in charged of putting up christmas tree in Starz Diner, she has asked my daughter to decorate the Christmas tree with her, really made my daughter happy! Thanks to her, all ffs are superb!


- Nik Muzani
1 December 2012

Raju, always polite, smiling, courteous, smart & helpful. He was very good around although most staff pleasant.   


- - Mrs M Russell
1 December 2012

Vino, Cumer, Bulat, Sab. Theu are wonderful hosts and made our stay here fabulous. Like to thank members from The Shack for the countless margaritas we enjoyed. Thank you for making it special. Going especially to Vino and the guys. You have a good thing going.     


- Ajit
1 December 2012

This hotel is suitable for family with kids and couple.Will recommend this hotel to my friends and fellow colleagues.


- Juan Ching Ching / Rosalind
20 May 2012

Overall it's really awesome to have the opportunity to stay in HRH! Keep on rockin'!


- Putri Zeenat Shahin
20 May 2012

Very good hotel. Very awesome and I will come again.


- Mohd Fadzil Bin
18 May 2012

Johan a very polite & presentable staff. Made our stay very enjoyable by making us feel at home. Serving was the best. Awesome hotel & I will definitely be back for more. Rock on Hard Rock & continue the good work.


- Geervin Dhillon
16 May 2012

Had a great time at Hard Rock the kids loved the pool and slides, rooms clean and professional, cleaning staff great as were the pool attendants two thumbs up. would definitely recommend to stay for anyone coming to Penang.


- Julie Fontanella
15 May 2012
Had a smashing time with my family. It was a birthday celebration for my kids and upon hearing that some staff at the pool actually got other staff to form an impromptu band and sing at the pool bar! I am so impressed! Thank you!

- Mazlina AbuBakar
6 May 2012
Good....so good. I want to come again. Good luck for hard rock hotel business. TQ for u all staff.

 

- Alias Bin Hassan
1 May 2012
Although we didnt really like Penang we absolutely loved the resort & the staff were amazing. All so friendly & really helpful. We will definitely stay at another Hard Rock Resort just not in Penang. I have recommended this place to all my friends

- Lisabeth Clifford
23 April 2012

Hi there!
Its me zulaikha( Duty Manager Impiana KLCC Hotel),i stay at de htl from 2-4 jan 2012 Room 428.its such a wonderful gateway for me after working so hard in KL.The room and facilities are unique and awesome.The service that the staff provice are super and here i would like to thanks to all the satff that are very helpful,friendly and fun all the time. Special thanks to Zulaika (reception) and Nabil (conciege) assist me all the time during my stay. Both of them are the most valueble assets to the company.Thanks also to ayuz,joey,shachi and other,they all are the best and definitely i will come back.!
Well done and all the best to all.!


- nur zulaikha aziz
2 January 2012

During check-in, our child accidentally broke the glass in which the welcome drink was served. She soon found herself surrounded by Hard Rock staff who were more concerned if she had suffered any cuts than the broken glass. They were also very prompt in cleaning up the mess. We were very impressed with the service and really must commend the staff on duty at that time. It's one of the reasons why we had chose Hard Rock chain of hotels again. We have previously experienced the child-friendliness of the H.R. hotels elsewhere. Please keep up the good service. It's a very nice feeling for the guests to feel welcomed by the staff whenever we are greeted or smiled at in whichever part of the hotel and be attended promptly & politely when we needed help. This sets Hard Rock hotels apart from the rest. We have recommended your hotel to all our family, friends & colleagues. Keep up the good job & keep rockin'! :)


- Alan Lim Tze Siang
7 December 2011

We had an awesome stay and plan to return again. Things we like:


1. swimming pool - the kids loved it
2. room atmosphere and bed was very comfortable
3. hotel staff very friendly and helpful
4. spa - our kids enjoyed the spa for kids - mani, pedi and facial
5. rock shop - good selecton of t-shirts for men and women


- Melinda Omar
27 November 2011

My family having a fantastic treatment while stay at the Hotel. We really feeling Rocks!!, cool and peace mind. The foods choice was owesome and service was so tumbs up. Will come again definitely..


- Salwa Moksin
24 November 2011

I'm very grateful for the service given by security personnel of the hotel, not for accommodation, but when a hard rock visitor is in emergency need of help, and that visitor is me. I suffered a bad puncture of my car tyre in the car park and was all by myself and my wife to initiate the tyre replacement. It was tough to see anything at night and what more when its raining! Half way through, a security personnel came by, supposed as part of their duty to check why is that particular car stayed stationery there for quite a while. This guy handed me a helping hand in such time of desperate need and I'm truly grateful to him. I just know him as Raj...and Thanks Raj!


- Chew
20 November 2011

Very great atmosphere, great environment, great place, great people. it's totally great experience. my wife and i enjoyed our honeymoon trip. Kudos to Johan @ King's Club for being friendly, attentive and a cool person


- Mohd Ashraf
26 October 2011

Everything was as good as I have hope for... Definitely coming back when the time permits. Keep on Rocking Hard… Thank you for making my stay a great one…


- Nurazzurene
23 October 2011

I think FIRST IMPRESSION really IMPORTANT!! I called almost all the hotels along beach side for enquiry, HARD ROCK PENANG 's reception and reservation rated the top! Not only I get follow up call, and the room information really in detail. They are really HELPFUL and CARING. I felt deeply that they really trying HARD to full fill my request. Cause I told them that I DESPERATELY looking for a ROMANTIC room for a-la "HONEYMOON" holiday with my boy friend. Thank you very much!!


- Cassandra
16 September 2011

Johan -Kings CLub/reception - made our holiday special. He did everything to make our stay special. He is a credit to HRHP!! All in the Kings Club - absolutely brilliant!! What a great rocking holiday. Thanks Johan so much.


- Mr. & Mrs. Saunders
15 September 2011

I have been to many places and stayed a numerous hotel, HRH in Penang has been the best quality by far, we had an awesome experience above and beyond customer service.


- Ercan
14 September 2011

Our holiday stay at your hotel was of the highest calibre. The staff were friendly and helpful. We both work in the hospitality industry in Australia and were very impressed by your hotel and have recommended your establishment to our friends and colleagues. We hope to see you again next year.


- Roger
9 August 2011

You guys have a rocking hotel. Never have my fiancee and I have experienced such a service at any other hotel. Keep it up and keep rocking, fellas.


- Devan
7 August 2011

Overall; the staff are great, friendly, efficient, courteous and helpful. The ambience of the whole surroundings of the hotel internally and externally are simply awesome. The liveband that had played at the Hard Rozk Cafe was excellent and the sound system was just great! Definitely to make a comeback to the hotel!!!


- Mariza
24 July 2011

The main assets of Hard Rock Hotel is it's staff which I must comment as excellent and would stay there again for their friendliness and always with a smile. A job well done in their training. This Resort has "Energy" like no other. An unbeleivably cool experience I can recommend to all I know.The extra distance the staff go to ensuring your stay is special. We would have liked to stay longer.


- Desmond
14 July 2011

Came to stay here two weeks ago. I have to compliment sharmain from the reception. She really made us right at home with her warmth, big smile and quick action in getting us a room even though we were early. We had a baby with us and she understood right away showing a lot of concern. Thanks hard rock for a wonderful stay!


- Mr Gill
2 July 2011

Hi, Stayed at your renowned hotel for the first time (19 - 21 Jun 2011). Brought 5 kids to the Cafe, oldest being 15, and the youngest 7,tonight, and left them there alone. Kids enjoyed themselves thoroughly. This is not possible with the presence of the great crew who were manning the premises tonight. The crew totally changed my mindset about HRCs being rowdy and loud. The lady and gentleman at the door instilled the confidence in me, and made me let the 5 kids in. It was the best experience for the kids for this trip... Many many thanks Daniel


- Mr DANIEL TEO
20 June 2011

Me n my family had wonderful experience at the Lobby Lounge on 11 June 2011.We did not stay but had our Dad's 60th Birthday Party here. Mr David n Team were awesome. Drinks, food n birthday cake was superb. Thumbs up to Mr David for arranging a wonderful birthday party on a short notice.I am sure Mr David is a valued staff of HRHP.I only approached him on 10 June 2011. less than a day, he arranged for the space,BIRTHDAY CAKE,FOOD..ETC...live music was good too..Me n my family (15 persons) will definitely stay at HRHP on my next trip to Penang.Thank you for the wonderful experience and customer service!!


- Mrs BATMA PERIYA GOVALLA
14 June 2011

We wish to commend your exceptional employee Philip Ch'ng for the way he helping us to achieve our dream wedding and honeymoon in Hard Rock Hotel! Our stay is full of sweet memories thanks for the professionalism, courteous and friendly - Philip! Also many thanks to the friendly receptionist that I met during my stay : ) forgot their name and all the rock dancers and the manager that making our wedding function a memorable one...we will come back again!


- Mr TOK CHEE IEONG
23 February 2011

Recently spent four nights in the Hard Rock Hotel, I would like to thank the the staff for a most memorable time. All the staff were pleasant, memorable and made us feel as special as the reason for taking this holiday. A special thanks to the Hard Rock management and staff for helping us celebrate our 25th Wedding Anniversary.


- Mr John De Pietro
19 February 2011

I would like to say thank you to one of your staff – En. Asrul from Beach Club Dept for helping us found the bracelet in the dark on 04 Aug 2010 at Swimming Pool with full of sands.
We really appreciate his help and effort on searching my white gold bracelet in the dark on that day although the chance was fairly low but his positive attitude was really impressed. His honesty and kindness really make us feel confident on your hotel and we will come back again for our holiday in future.


- Jess Yip
4 August 2010
Not only does the Hard Rock Hotel have the best location,best pool and best Mojitos in Penang,the one thing that truly makes this hotel a most memorable and enjoyable experience are the wonderful staff. A huge thank you to Yus,Red,Azim and all the crew..we miss your smiles and laughter.We will definately be back to say hi and have a couple of your Magnificant Mojitos..Keep up the great work guys
Regards
Mojito Man and Cat Lady
- Barry and Alyson Brody
30 July 2010

My family & I would like to thank all Hard Rock Penang staff for the warm welcome we received from u guys. Special thanks to Concierge Dept for sending back my baby pillow & we received yesterday. We really appreciated your kind effort. I will fully recommend your hotel to my business associates & friends. Keep it up. Job well done.

Rgds,
Darren T.


- Darren T.
23 May 2010

~ excellent bed room & interior.. friendly staff, nice enviroment.. wish i can spin @ HRC as a guest dj, definitely i'll be back again really soon guys..

can no other answer make, but, thanks, and thanks...

~ Dj Reyanz O.


- Dj Reyanz O
16 May 2010

Mike Hafish Barman- Linda reception.. Mike Hafish the two barmen are excellent staff members and make us as very welcome and would want us to return. Linda the receptionist was also an excellent staff.


- Martiwa C.
24 November 2009

Philip Ching-extremely helpful, attentive towards details, responsible and excellent. Well done from planning my wedding reception so well, trying his level best to ensure the event went well. He went all out helping us to achieve an ideal wedding. All my guests are happy with the food and service. Our honeymoon stay is full of pleasant surprises, we are surely going home with memories.


- Yin Ying Lim
23 November 2009

Mike and Hafiz-friendly, informative good PR and a staff who would go out of the way to make me confortable.


- Pauline V, Malaysia
22 November 2009

Freddie and Sim-very good service, helpful and problem solving oriented. Helped me a lot during my check-in. Well done. Thanks.


- Jeffrey O.
22 November 2009
I would like to compliment Rachel Tan, Tele-Sales, for her prompt response in resolving my concerns on booking of the rooms due to a card promotion.

I have written to her to seek her assistance for the amendments. I was surprised to receive her call today, advising me on the follow up action.

Thanks, Rachel. I am sure you will be an excellent "voice" of HRC Penang! Cheers!
- HB Teo
23 October 2009

Thank you for the lovely stay we had and congratulations to the staff.

I left behind a red and white swimsuit on the balcony of the room and hoped it had been found and that it could be posted to me if possible.

Thank you


- Sandra M.
11 October 2009

Cheryl and I would like thank the staff at the Hard Rock Hotel in particular - Marley, Vino, Joshua, Hecmi (The Shack Rockers), Mark (Master of Rock) and Russell (Concierge) for making our stay such an enjoyable and welcoming experience. It is so nice to see staff really enjoying what they do. These "rockers" are to be commended on their work ethic and are a true asset to your Hotel. Please pass on our thanks to them again for making our short break a truly memorable and enjoyable experience.
Kind Regards
Mark H. & Cheryl L.


- Mark H.
2 October 2009

HeY ROCK STARS!!!
Congratulations on the opening !!!
It was a great experience staying at the hotel.
Excellence service, friendly, energetic and enthusiast staff
KEEP IT UP !!! YOU GUYS ROCKS!!!
Hope to see you guys soon.
-ALL IS ONE-


- Lisha N. L.
1 October 2009

Hi,
We stayed at the Hard Rock Hotel Penang for the night of my Birthday (30th Sept). We had a wonderful time there. We were at the romm# 355 & the room was well appointed. We played in the pools during the daytime and enjoyed a drink @ the shack and later settled for some wonderful pizza at the pizzeria by the beach. At sundown we walked by the beach which was maintained by the hotel. Finally we wrapped up by going to the Hard Rock Cafe which has always been a favourite place for us. We have been to almost 7 HRC around the world and we always buy a Tee as a souvenier. The staff were extremely courteous,energetic,hospitable & customer centric. I was surprised to see the level of energy every one had. I would personally like to thank all the staff in front of the house and the back of the house for making our stay at the HRH memorable.
Thanks & Regards
Karma & Dichen
Darjeeling - INDIA


- Karma Kazi L.
29 September 2009

We stayed at your hotel for our silver wedding.Had a great time, staff and hotel were the best in malaysia (we have stayed in many).thanks for putting on a great meal looking into the sunset.John the maneger was fantastic,you should be so proud.we will be back soon,gordon


- GORDON M.
29 September 2009

Ainis FO DM she very good. Good services well back soon.


-
1 January 1970

Bell, Natasha, Llyas (Drver shuttles), Dzar & pool boys crew and the breakfast crew. Back here once again, this time with our baby gin. A very [pleasant stay, from the beginning! As usual, all staffs attended were helpful and polite. Stay was rocking great! HR Penang keep Rocking.


- Lylia Byana
1 January 1970

Mary from Rock Spa's massage very good.


- Teoh Seok Ean
1 January 1970

Ria very pleasant massage. Ria is very skilled. This was probably the best massage ever. Thank you!


- Peder Borg
1 January 1970

Staff Haneed excellent


- Abdul Hafiz
1 January 1970

yaya beautiful! Most relaxing massage, perfect! I was in a lot of pain, and the massage took away my back pain and has made me feel so much better.


- kelly Beake
1 January 1970

Nic good service. No.. it's outstanding! We were refer to 6th floor for breakfast because the place is full. Nic served us very well very polite and good service.


- Tan Jui wan
1 January 1970

Ria from Rock Spa fantastic enthusiastic service- even came in on day off just to serve me. That is so wonderful. Ididn;t expect that. In fact every team member were so helpful & friendly. Beautiful smiles all round.


- Philip Wong
1 January 1970