The Experience

Hi there!
Its me zulaikha( Duty Manager Impiana KLCC Hotel),i stay at de htl from 2-4 jan 2012 Room 428.its such a wonderful gateway for me after working so hard in KL.The room and facilities are unique and awesome.The service that the staff provice are super and here i would like to thanks to all the satff that are very helpful,friendly and fun all the time. Special thanks to Zulaika (reception) and Nabil (conciege) assist me all the time during my stay. Both of them are the most valueble assets to the company.Thanks also to ayuz,joey,shachi and other,they all are the best and definitely i will come back.!
Well done and all the best to all.!

During check-in, our child accidentally broke the glass in which the welcome drink was served. She soon found herself surrounded by Hard Rock staff who were more concerned if she had suffered any cuts than the broken glass. They were also very prompt in cleaning up the mess. We were very impressed with the service and really must commend the staff on duty at that time. It's one of the reasons why we had chose Hard Rock chain of hotels again. We have previously experienced the child-friendliness of the H.R. hotels elsewhere. Please keep up the good service. It's a very nice feeling for the guests to feel welcomed by the staff whenever we are greeted or smiled at in whichever part of the hotel and be attended promptly & politely when we needed help. This sets Hard Rock hotels apart from the rest. We have recommended your hotel to all our family, friends & colleagues. Keep up the good job & keep rockin'! :)

We had an awesome stay and plan to return again. Things we like:

1. swimming pool - the kids loved it
2. room atmosphere and bed was very comfortable
3. hotel staff very friendly and helpful
4. spa - our kids enjoyed the spa for kids - mani, pedi and facial
5. rock shop - good selecton of t-shirts for men and women

My family having a fantastic treatment while stay at the Hotel. We really feeling Rocks!!, cool and peace mind. The foods choice was owesome and service was so tumbs up. Will come again definitely..

I'm very grateful for the service given by security personnel of the hotel, not for accommodation, but when a hard rock visitor is in emergency need of help, and that visitor is me. I suffered a bad puncture of my car tyre in the car park and was all by myself and my wife to initiate the tyre replacement. It was tough to see anything at night and what more when its raining! Half way through, a security personnel came by, supposed as part of their duty to check why is that particular car stayed stationery there for quite a while. This guy handed me a helping hand in such time of desperate need and I'm truly grateful to him. I just know him as Raj...and Thanks Raj!

Very great atmosphere, great environment, great place, great people. it's totally great experience. my wife and i enjoyed our honeymoon trip. Kudos to Johan @ King's Club for being friendly, attentive and a cool person

Everything was as good as I have hope for... Definitely coming back when the time permits. Keep on Rocking Hard… Thank you for making my stay a great one…

I think FIRST IMPRESSION really IMPORTANT!! I called almost all the hotels along beach side for enquiry, HARD ROCK PENANG 's reception and reservation rated the top! Not only I get follow up call, and the room information really in detail. They are really HELPFUL and CARING. I felt deeply that they really trying HARD to full fill my request. Cause I told them that I DESPERATELY looking for a ROMANTIC room for a-la "HONEYMOON" holiday with my boy friend. Thank you very much!!

Johan -Kings CLub/reception - made our holiday special. He did everything to make our stay special. He is a credit to HRHP!! All in the Kings Club - absolutely brilliant!! What a great rocking holiday. Thanks Johan so much.

I have been to many places and stayed a numerous hotel, HRH in Penang has been the best quality by far, we had an awesome experience above and beyond customer service.

Our holiday stay at your hotel was of the highest calibre. The staff were friendly and helpful. We both work in the hospitality industry in Australia and were very impressed by your hotel and have recommended your establishment to our friends and colleagues. We hope to see you again next year.

You guys have a rocking hotel. Never have my fiancee and I have experienced such a service at any other hotel. Keep it up and keep rocking, fellas.

Overall; the staff are great, friendly, efficient, courteous and helpful. The ambience of the whole surroundings of the hotel internally and externally are simply awesome. The liveband that had played at the Hard Rozk Cafe was excellent and the sound system was just great! Definitely to make a comeback to the hotel!!!

The main assets of Hard Rock Hotel is it's staff which I must comment as excellent and would stay there again for their friendliness and always with a smile. A job well done in their training. This Resort has "Energy" like no other. An unbeleivably cool experience I can recommend to all I know.The extra distance the staff go to ensuring your stay is special. We would have liked to stay longer.

Came to stay here two weeks ago. I have to compliment sharmain from the reception. She really made us right at home with her warmth, big smile and quick action in getting us a room even though we were early. We had a baby with us and she understood right away showing a lot of concern. Thanks hard rock for a wonderful stay!

Hi, Stayed at your renowned hotel for the first time (19 - 21 Jun 2011). Brought 5 kids to the Cafe, oldest being 15, and the youngest 7,tonight, and left them there alone. Kids enjoyed themselves thoroughly. This is not possible with the presence of the great crew who were manning the premises tonight. The crew totally changed my mindset about HRCs being rowdy and loud. The lady and gentleman at the door instilled the confidence in me, and made me let the 5 kids in. It was the best experience for the kids for this trip... Many many thanks Daniel

Me n my family had wonderful experience at the Lobby Lounge on 11 June 2011.We did not stay but had our Dad's 60th Birthday Party here. Mr David n Team were awesome. Drinks, food n birthday cake was superb. Thumbs up to Mr David for arranging a wonderful birthday party on a short notice.I am sure Mr David is a valued staff of HRHP.I only approached him on 10 June 2011. less than a day, he arranged for the space,BIRTHDAY CAKE,FOOD..ETC...live music was good too..Me n my family (15 persons) will definitely stay at HRHP on my next trip to Penang.Thank you for the wonderful experience and customer service!!

We wish to commend your exceptional employee Philip Ch'ng for the way he helping us to achieve our dream wedding and honeymoon in Hard Rock Hotel! Our stay is full of sweet memories thanks for the professionalism, courteous and friendly - Philip! Also many thanks to the friendly receptionist that I met during my stay : ) forgot their name and all the rock dancers and the manager that making our wedding function a memorable one...we will come back again!

Recently spent four nights in the Hard Rock Hotel, I would like to thank the the staff for a most memorable time. All the staff were pleasant, memorable and made us feel as special as the reason for taking this holiday. A special thanks to the Hard Rock management and staff for helping us celebrate our 25th Wedding Anniversary.

I would like to say thank you to one of your staff – En. Asrul from Beach Club Dept for helping us found the bracelet in the dark on 04 Aug 2010 at Swimming Pool with full of sands.
We really appreciate his help and effort on searching my white gold bracelet in the dark on that day although the chance was fairly low but his positive attitude was really impressed. His honesty and kindness really make us feel confident on your hotel and we will come back again for our holiday in future.

My family & I would like to thank all Hard Rock Penang staff for the warm welcome we received from u guys. Special thanks to Concierge Dept for sending back my baby pillow & we received yesterday. We really appreciated your kind effort. I will fully recommend your hotel to my business associates & friends. Keep it up. Job well done.

Rgds,
Darren T.

~ excellent bed room & interior.. friendly staff, nice enviroment.. wish i can spin @ HRC as a guest dj, definitely i'll be back again really soon guys..

can no other answer make, but, thanks, and thanks...

~ Dj Reyanz O.

Mike Hafish Barman- Linda reception.. Mike Hafish the two barmen are excellent staff members and make us as very welcome and would want us to return. Linda the receptionist was also an excellent staff.

Philip Ching-extremely helpful, attentive towards details, responsible and excellent. Well done from planning my wedding reception so well, trying his level best to ensure the event went well. He went all out helping us to achieve an ideal wedding. All my guests are happy with the food and service. Our honeymoon stay is full of pleasant surprises, we are surely going home with memories.

Mike and Hafiz-friendly, informative good PR and a staff who would go out of the way to make me confortable.

Freddie and Sim-very good service, helpful and problem solving oriented. Helped me a lot during my check-in. Well done. Thanks.

Thank you for the lovely stay we had and congratulations to the staff.

I left behind a red and white swimsuit on the balcony of the room and hoped it had been found and that it could be posted to me if possible.

Thank you

Cheryl and I would like thank the staff at the Hard Rock Hotel in particular - Marley, Vino, Joshua, Hecmi (The Shack Rockers), Mark (Master of Rock) and Russell (Concierge) for making our stay such an enjoyable and welcoming experience. It is so nice to see staff really enjoying what they do. These "rockers" are to be commended on their work ethic and are a true asset to your Hotel. Please pass on our thanks to them again for making our short break a truly memorable and enjoyable experience.
Kind Regards
Mark H. & Cheryl L.

HeY ROCK STARS!!!
Congratulations on the opening !!!
It was a great experience staying at the hotel.
Excellence service, friendly, energetic and enthusiast staff
KEEP IT UP !!! YOU GUYS ROCKS!!!
Hope to see you guys soon.
-ALL IS ONE-

Hi,
We stayed at the Hard Rock Hotel Penang for the night of my Birthday (30th Sept). We had a wonderful time there. We were at the romm# 355 & the room was well appointed. We played in the pools during the daytime and enjoyed a drink @ the shack and later settled for some wonderful pizza at the pizzeria by the beach. At sundown we walked by the beach which was maintained by the hotel. Finally we wrapped up by going to the Hard Rock Cafe which has always been a favourite place for us. We have been to almost 7 HRC around the world and we always buy a Tee as a souvenier. The staff were extremely courteous,energetic,hospitable & customer centric. I was surprised to see the level of energy every one had. I would personally like to thank all the staff in front of the house and the back of the house for making our stay at the HRH memorable.
Thanks & Regards
Karma & Dichen
Darjeeling - INDIA

We stayed at your hotel for our silver wedding.Had a great time, staff and hotel were the best in malaysia (we have stayed in many).thanks for putting on a great meal looking into the sunset.John the maneger was fantastic,you should be so proud.we will be back soon,gordon

Hard Rock Hotel Penang
Batu Ferringhi Beach,
11100 Penang, Malaysia
Tel:  +60 4 8811711
Fax: +60 4 8812155

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